Customer Onboarding Manager at Klarity
About the role
Klarity (tryklarity.com YCombinator S18) automates document review for the world’s most innovative companies. Our customers include companies like Coupa, Okta, RingCentral, Optimizely, and Lattice and use Klarity to (1) save time and cost, (2) reduce compliance risk, and (3) ease the pain of document review.
We are looking to add a brilliant Onboarding Manager to our team in San Francisco. You will be the first member of the Customer Success team!
We have spent years working on our core AI platform and recently decided to focus on the Revenue Recognition use case. Since then we’ve experienced extremely strong growth and have 4xd our revenue in just the last 4 months. We are looking for an incredibly capable individual who can take charge of all customer onboarding. Your work will be absolutely critical to the company as our #1 blocker is onboarding customers. As such, compensation for this role will include a generous equity component.
Working closely with the CEO & CTO to onboard recently signed customers.
Making structural process changes to reduce onboarding time and effort.
You will love this job if you:
Love solving open-ended operationally complex customer problems.
Enjoy being in a high paced, customer-facing role.
Thrive in small, cross-functional teams.
Are excited to learn about cutting-edge AI in Enterprise.
4-8 years prior experience in Onboarding, Customer Success/Support.
Excellent communication, presentation and interpersonal skills.
Strong work ethic and ability to operate with high velocity.
High Technical Aptitude
Why you should join Klarity
Klarity (YCombinator S18) uses Natural Language Processing to automate contract review for Revenue Recognition. Our customers include multiple Public companies use Klarity to (1) save time and cost, (2) increase compliance through robust controls, and (3) ease the pain of contract review.
We have spent years working on our core NLP platform and recently decided to focus on the Revenue Recognition use case. Since then we’ve experienced extremely strong growth with Enterprise Software companies and have doubled our revenue in just the last 3 months.