👋 Who is Kular and what do we do?

Kular is being built by a team of MIT, IIT, Cambridge and Oxford grads, backed by some of the best investors in the world, including Y Combinator, Entrepreneur First, Acequia Capital and angel investors behind companies like Ironclad, OpenSea and Stripe.

🧐 Who exactly we you looking for?

Over 1000 companies already use Kular, and we're growing revenue extremely fast. We need a junior customer success manager to help us provide a great service to customers.

You'd be a great fit if you're:

🧗 Ambitious

You're someone who wants to grow fast in their career and can scale with Kular.

💼 Hard Working

You’re fulfilled by working hard and achieving outstanding results.

🎯 Product Focused

You love learning about customer problems and scoping new features to solve them.

🧠 Smart

You explore new creative ways of doing things, have strong opinions and are willing to change them.

🔥 So what will I do?

You will work directly with our customers (business owners) and help them use Kular to grow their businesses. You'll learn from a highly experienced customer success manager who has worked in unicorn software companies. Specifically, you will do these things day-today:

• Run check in calls with customers
• Resolve customer queries by email
• Work to upsell customers
• Use data to improve the customer experience at scale

🍪 Why should I join Kular?

📈 Accelerate your career with a fast-growth startup

👨‍👩‍👧‍👦 Join an incredible team from Microsoft, AutoDesk, Cambridge, Oxford, MIT and IIT

💡 Influence product roadmap; watch a word-class tech team bring your ideas to life!

We want to keep the interview process as enjoyable and efficient as possible! Below is a list of each step in our process, along with expected time for each step. In total, we expect the whole process to take about 2 hours of your time (including preparation).

1. Intro Call with our Co-founders to discuss the position, your background, your motivation and all the initial questions you might have (20 minutes)
2. Interview with our CEO Nelson so we can get a grasp of your skills and experience (45 minutes)
3. Team Meet with other team members (30 minutes)
4. Offer will be made and you'll join Kular on our journey!