About Us

At Laudable, we create voice of customer AI agents and products. Our core product helps companies source, create, and get approval on customer testimonials, case studies, and quotes. We’re also rolling out a feature for sales to find the most relevant customer stories and data to back up their sales pitches.

We unlock customer success stories and other voice of customer insights hiding in existing data, such as Gong call recordings. We help customers analyze and use these customer stories, quotes, and insights to drive go-to-market activities.

We started as a services company running testimonial interviews. Over the last 1.5 years, we realized there's a huge opportunity in using AI to shorten the feedback loop between what customers are saying and how companies market and sell. We began by focusing on prospect and customer call recordings. A company may have 100,000 call recordings with a wealth of data to impact marketing messaging, provide sales proof points, and draft customer stories.

We’ve sold to some big logos like Gainsight and Intercom, and we’re now hiring to keep up with new customers. We have 30 active trials and numerous customer requests for new functionality to support their go-to-market teams.

We’re backed by Y Combinator, Greycroft, Craft Ventures, among others.

We’re a remote team committed to growth, winning, self-reflection, and having fun. We're looking for kind, ambitious, bright, and resourceful humans to join us.

We want you to know

You can be a great candidate even if you don't fit everything we describe below. You can also have important skills we haven't thought of. If that's you, please apply and tell us about yourself.

We're committed to diversity and building an equitable and inclusive work home for people of all backgrounds and experience. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ+ people, veterans, and people with disabilities.

Working at Laudable

If you join Laudable, you can expect to join a team that believes in:

• Trust. Our product is evolving quickly and there’s tons of opportunity to create new things nearly every day. We believe in giving our team autonomy to find solutions to problems—technical, architectural, or UX-related—themselves rather than always being directed by a lead or Product Manager.
• Embracing a “shitty first draft” mindset. Quality and customer delight are both incredibly important, but it’s often even more important to ship something quickly to validate our ideas and iterate using live customer input. We ship frequently and ambitiously, and lean heavily into dogfooding solutions ourselves using draft versions of functionality before polishing for release to our customers to achieve via self-service in our product.
• Challenging conventions. “It’s always been that way” is not a good reason to do something. We apply that thinking not only when considering a new technology or process, but also to our own decisions. Sometimes decisions we make don’t work out - we have no problem admitting when we were wrong, asking for and filtering advice from smart people, and charting a new path forward if and when we find a better way.
• Having fun. Creating products people love is fun. Also fun? Facing and overcoming challenges, and building something from nothing. We want our work environment to reflect this. We don’t take ourselves too seriously, and we build fun and humor into our day-to-day.

Read more about our values and operating principles here.

The Role

As a full-stack engineer you’ll be responsible for helping us add new features and improve our existing products across the entire stack. Some challenges you may work on during a typical day at Laudable as an engineer include:

• Building and extending practical LLM usage with Python and frameworks like DSPy
• Implement an asynchronous data pipeline using event queues.
• Identify and compare outside solutions to custom-built solutions to solve new product or customer challenges.
• Design and build a new UI in our end user-facing NextJS application.

Our current stack is built on Google Cloud with NextJS, React, Tailwind, TypeScript, and Python. Prior experience with our stack is a plus but not a requirement.

Note: We’re open to candidates within a range of experience levels - from mid-level through very senior.

Our Interview Process

Our interview process is designed to mimic (as closely as we can) the work you’ll actually be doing on a day-by-day basis, and to be as efficient as we can make it while still giving both you and us a chance to evaluate whether Laudable is a place that you’ll thrive.

We’ll lay out the entire process in our first call so you know what to expect, and we offer either a take-home or in-person option for our coding exercise. Throughout the process, you’ll be guided through the process by the hiring manager or another contact in engineering directly, and we’ll give you as much up-front information about what to expect as we can (we want you to be successful!).

Benefits

• Fully remote team
• Competitive salary and equity
• Health and dental insurance
• Flexible "take what you need" PTO