Lob

Automates and simplifies direct mail and address verification.

Sales Engineer

Location
United States / Remote
Job Type
Full-time
Experience
1+ years
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About the role

Lob was built by technical co-founders with a vision to make the world programmable.

We offer two flagship APIs (print & mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by the most reputable investors in tech, and we are rapidly growing our team to shape the future of our company and meet the demands of a quickly growing customer base and dynamic product offerings.

As a proud Pledge 1% company, we’re committed to leveraging our product, partnerships, and people to drive positive social impact through Lob.org, and are on a mission to make direct mail more sustainable.

We offer remote working opportunities, unless otherwise described in the job description, in AZ, CA, CO, DC, GA, IL, MA, MD, MI, MN, NC, NV, NY, OR, PA, TX, UT, and WA. You can also work onsite at our San Francisco headquarters.

If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!

Sales Engineer

Lob is building a suite of APIs for the enterprise. Our most popular API is our print and mail API that enables companies to send physical mail as effortlessly as sending emails. We are growing our customer base and product offerings quickly and are looking for additional Sales Engineers to support and enable our rapidly growing Sales and Success teams and to help shape the future of Lob.

As a Sales Engineer, you will drive customer satisfaction and revenue by advising our customers on the value of Lob’s technology. You will master all technical aspects of the sale and assist with customer testing and integration planning of Lob’s APIs. You will partner with our Sales and Success teams to provide the right solution to the customer while working closely with our Operations and Product teams to help influence the direction of the product.

The successful candidate can communicate effectively across multiple departments and customers, can shift gears at a moment's notice, and enjoys the challenges of providing excellent customer service in a fast-paced environment. If you’re an established Sales Engineering professional with a consistent track record in helping customers achieve lofty goals, we should chat.

As a Sales Engineer at Lob, you’ll...

  • Lead technically oriented conversations with customers
  • Design, create, and present technical content, demos, and proof of concepts to a wide variety of business and technical stakeholders
  • Support and advise customers on their API integration plans
  • Provide coaching to the Sales team to enhance their product knowledge, technical acumen, and technical sales skills
  • Establish best practices and create product training for new Lob customers and employees

For this role, we’re looking for…

  • 3-5 years in a customer-facing, presales technical role as a Sales Engineer or equivalent title.
  • Familiarity with REST API development and service integrations
  • Experience working with web technologies (Javascript, HTML/CSS, JSON)
  • Experience with relational databases, SQL, and cloud architecture
  • Programming skills in at least one scripting language (Python, Node, Ruby, PHP, JavaScript, Java)
  • Excellent communication skills both with customers and within the organization
  • Consistent track record of successfully overcoming technical and security challenges with customers
  • < 10% Travel
  • Being part of an amazing and enthusiastic team at a rapidly growing company
  • A self-starter role where your contributions will allow you to shine
  • Having a voice that is valued and can affect material change
  • The opportunity to work with new technologies to solve problems

Additional Information: *Colorado only - salary $87,125.00 - $106,250.00 offer includes benefits, equity, 401K
Additional Information: *New York only - salary $97,375.00 - $118,750.00 offer includes benefits, equity, 401K

We’re not just building a platform to make the world programmable. We’re also designing a great place to work, and ​​a ground floor opportunity as an early member of the Lob team; you’ll directly shape the direction of our company.

Perks

  • Health benefits for you and your dependent(s)
  • Medical Flexible Spending Accounts (FSA)
  • Unlimited vacation policy
  • Wellness program
  • Paid parental leave
  • 401K
  • Paid volunteer time off to support the organizations you care most about
  • Commuter & Parking benefits (includes monthly stipend) for those based out of our San Francisco office
  • Free lunch, snacks and dinner when working at our San Francisco office
  • Dog-friendly San Francisco office
  • Allowance for in-person team meetings (all flights and accommodations covered) for those not based out of our San Francisco office
  • Home-office setup and phone/internet stipend for those not based out of our San Francisco office

Our Commitment to Diversity

Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Why you should join Lob

Lob is automating the offline world. Businesses use Lob’s APIs to programmatically create and deliver transactional and marketing direct mail—turning it from a slow, manual process into a timely, relevant, and personalized communication channel. Lobsters—employees at Lob—enjoy a relaxed work environment where curiosity is harnessed for professional and personal growth.

Founded in 2013 and based in San Francisco, Lob is venture-backed by Y Combinator, Polaris Partners, Floodgate, and First Round Capital.

Find out more about Lob and what we’re up to by following our blog: https://lob.com/blog or visiting our website: https://lob.com.

Lob
Founded:
Team Size:200
Location:San Francisco
Founders
Leore Avidar
Leore Avidar
CEO
Harry Zhang
Harry Zhang
Founder