Automates and simplifies direct mail and address verification.

Programs and Business Operations Lead

United States / Remote
Job Type
3+ years
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About the role

Lob was built by technical co-founders with a vision to make the world programmable.

We offer two flagship APIs (print & mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by the most reputable investors in tech, and we are rapidly growing our team to shape the future of our company and meet the demands of a quickly growing customer base and dynamic product offerings.

As a proud Pledge 1% company, we’re committed to leveraging our product, partnerships, and people to drive positive social impact through Lob.org, and are on a mission to make direct mail more sustainable.

We offer remote working opportunities, unless otherwise described in the job description, in AZ, CA, CO, DC, GA, IL, MA, MD, MI, MN, NC, NV, NY, OR, PA, TX, UT, and WA. You can also work onsite at our San Francisco headquarters.

If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!

Programs and Business Operations Lead

We are seeking a Programs and Business Operations Lead to help manage key projects & programs and deliver mission-critical insights to our business. In this position, you will have the opportunity to collaborate cross-functionally with Go To Market, Operations and Product & Engineering. You will own projects and uncover & deliver insights to the leadership team and advise important business decisions that impact Lob’s customers, partners, and employees.

As the Programs and Business Operations Lead, you’ll…

  • Structure frameworks and apply analytical lens and problem solving skills to evaluate solutions to tackle business and operational challenges
  • Develop project plans & success metrics and collaborate with cross-functional teams to manage progress & timeline and achieve results
  • Contribute to the optimization and management of pricing models and margin
  • Build models, dashboards and other toolings to track and monitor company and projects performance
  • Identify process improvement opportunities and lead the implementation
  • Create meaningful presentations for Management and Lob’s Board of Directors

What will you bring to this role…

  • 4-7 years of professional experience with combined exposure to analytics and project/program management
  • Proven track record of defining and executing quantitative analyses with limited supervision
  • Ability to draw insights and identify/drive action plans to make improvements
  • Previous experience leading cross-functional projects and rally stakeholders to achieve measurable results
  • Intermediate+ SQL skills, experience with tools such as Looker, Tableau, Salesforce
  • Proficiency with Microsoft Excel and Powerpoint (or G Suite)
  • Strong attention to detail and pride in accuracy

We’re not just building a platform to make the world programmable. We’re also designing a great place to work, and ​​a ground floor opportunity as an early member of the Lob team; you’ll directly shape the direction of our company.


  • Health benefits for you and your dependent(s)
  • Medical Flexible Spending Accounts (FSA)
  • Flexible vacation policy
  • Wellness program
  • Paid parental leave
  • 401K
  • Paid volunteer time off to support the organizations you care most about
  • Commuter & Parking benefits (includes monthly stipend) for those based out of our San Francisco office
  • Free lunch, snacks and dinner when working at our San Francisco office
  • Dog-friendly San Francisco office
  • Allowance for in-person team meetings (all flights and accommodations covered) for those not based out of our San Francisco office
  • Home-office setup and phone/internet stipend for those not based out of our San Francisco office

Our Commitment to Diversity

Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.


Why you should join Lob

Lob is automating the offline world. Businesses use Lob’s APIs to programmatically create and deliver transactional and marketing direct mail—turning it from a slow, manual process into a timely, relevant, and personalized communication channel. Lobsters—employees at Lob—enjoy a relaxed work environment where curiosity is harnessed for professional and personal growth.

Founded in 2013 and based in San Francisco, Lob is venture-backed by Y Combinator, Polaris Partners, Floodgate, and First Round Capital.

Find out more about Lob and what we’re up to by following our blog: https://lob.com/blog or visiting our website: https://lob.com.

Team Size:200
Location:San Francisco
Leore Avidar
Leore Avidar
Harry Zhang
Harry Zhang