Luminai

We make multi-click processes one click for CX teams.

Full Stack Engineer

$100k - $175k
Location
San Francisco, CA or Remote
Job Type
Full-time
Experience
6+ years
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Kesava Kirupa Dinakaran
Kesava Kirupa Dinakaran
Founder

About the role

Luminai is revolutionizing the way in which organizations resolve issues through tickets - we are building a unique, operational solution that significantly drives down number of internal touch points required and overall handle time.

What problem are we solving?  

Many organizations run on ticketing systems to resolve issues as they arise - open tickets communicate a problem and then drive the appropriate path to resolution. As organizations quickly scale, these ticketing systems can become complex, require multi-platform touch points for team members. This growing complexity significantly increases both on-boarding and training time for internal teams, as well as time to ticket resolution for the customer. While ticket resolution directly impacts end customer experience, for a variety of reasons, many organizations do not have the internal resources to address these challenges.

Why are we solving this problem?  

By increasing handle time efficiency, we are improving the daily lives for both internal teams and customers. Teams are more productive and happy in their day to day - customers are more satisfied. Truly a win-win.

Why are we different?  

Luminai easily turns complex, multi-touchpoint processes into one click resolutions, with no internal support required. Compared to other workflow optimization technology partners, Luminai provides customized, white-glove solutions that do not require any internal experts and/or technical support in order to deploy solutions within weeks.

Join us for the revolution:  

We have years of runway to grow and support you on your journey. Founded in 2020, Luminai has raised $20M in funding, most recently in an unannounced Series A round in February 2022. We are backed by the best top tier funds and the leading CEOs of public companies.

We're looking for customer and product-obsessed entrepreneurs who want to work with a dynamic fast-moving team and build the roadmap for the Luminai rocket ship. If this is you, we are super excited to meet you and learn more.

What you will do:

  • Rapidly build product with customers — talking to them on a weekly basis, understand what they want, and incorporate it into roadmapping.
  • Take ownership of parts of the product and drive it till it ships.

Who we're looking for:

  • A full-stack engineer: 3+ years of experience and ideally you've worked with React, Typescript, and Postgres.
  • An entrepreneur: you’re excited about building something new and unlocking unexpected and exponential value for customers.
  • Product and customer obsessed: you’re passionate about creating incredible experiences that delight customers.
  • Problem solver: You excel at understanding and solving intricate problems. You have astonishing attention to detail.
  • Collaborative team member: You can easily and readily communicate cross-functionally, with non-technical teams.
  • Leadership: You want to help shape the culture of the company and help us to build and scale a best-in-class team.

Benefits at Luminai:

  • Comprehensive health care benefits
  • Flexible paid time off
  • Financial planning support (401K, HSA, DSA)
  • 5 months primary caregiver parental leave (plus PT re-entry and non-concurrent leave opportunities)
  • 100% coverage of workstation set-up, laptop included

Perks at Luminai:

  • Wellness, Grocery, and Find-Your-Joy stipends
  • Quarterly team offsites to connect and build together

Luminai will always value and strive for diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Why you should join Luminai

High growth, fast-paced organizations are constantly and continuously deploying new products, solutions and features - which in turn creates new and complex processes for downstream teams including customer support. These teams become stressed, stretched too thin, and less efficient. Common problems, as simple as performing a refund, often require multi-platform touch points for team members which is frequently solved manually in a very repetitive manner. DigitalBrain creates unparalleled efficiencies in how resolutions are achieved by serving as an enterprise OS connecting multiple platforms that people use, which significantly improves team member happiness and end customer experience.

We've raised over ~20M (unannounced) from top-tier investors in Silicon Valley.

Luminai
Founded:2020
Team Size:16
Location:San Francisco
Founders
Kesava Kirupa Dinakaran
Kesava Kirupa Dinakaran
Founder