Intermediate Product Designer

Are you passionate about transforming healthcare through technology? Do you want to modernize healthcare and make a lasting impact for pharmacists and patients across Canada? If you answered yes, then this is the place for you.

Hi, I’m Rui and I’m the Co-Founder and Chief Clinical Officer of MedMe. I’m a pharmacist, and despite a $200k Doctor of Pharmacy degree, I still spend most of my time writing notes by hand and fielding phone calls for refills. When in fact, pharmacists can directly prescribe meds (like birth control), adjust diabetes/heart medications, give over 20 different vaccines/injections, and much more!

I was almost ready to leave my profession when I met my co-founders Purya & Nick. Purya was a health data scientist for the government and Nick a product engineer for the Tesla Roadster. They’d watched their own parents struggle with managing 10+ medications and were equally passionate about using pharmacists to provide more services for patients in the community.

Together, we identified the biggest problem to be existing pharmacy software built 20 years ago with the primary purpose to sell drugs. So, we built MedMe.

We are building software for an industry that has relied on paper and pen for a long time. This is why crafting, building, and constantly improving the end-to-end customer experience is an essential part of our company. It’s crucial that we listen deeply to the diverse needs of our pharmacies - located anywhere from dense urban jungles to northern remote communities - to design and build for their needs to ultimately provide more proactive and sustainable care for the patients in their communities.

Our Mission & Vision

Having raised $3.7M USD from M12 (Microsoft’s Venture Fund) and leading Canadian VCs, our mission is to build an all-in-one cloud-based platform that empowers pharmacists to schedule, document, and manage clinical services at scale. Our clients include the 2 largest pharmacy chains in Canada, servicing 3500+ pharmacies across 10 provinces and touching millions of patients. Our ultimate vision is to transform pharmacies from today’s dispensing locations to tomorrow's health hubs. 💡

Who You'll Be Working With

Hello, I'm Eliza, the Lead Product Designer at MedMe. With over 3 years of experience designing health tech solutions and 6+ years in the product design field, I have a track record of building innovative and user-centric products. At MedMe, I create simple yet powerful solutions that empower healthcare providers to deliver the best care for their patients. I strongly believe that incorporating humanity-centric design principles and listening to our users has the potential to revolutionize the healthcare industry. As the Product Design Lead at MedMe, I am seeking passionate individuals to join our mission and help us enhance our design process and drive innovation in the health tech space.

The Opportunity

We're hiring an Intermediate Product Designer to join our Lead Product Designer.

As a product designer at MedMe you will:

• Be the voice of the user, conduct user research and stakeholder interviews to fully understand customer needs and behaviours
• Contribute ideas to company and UX strategy
• Tackle ambiguous problems and shape them into clear product goals
• Have a strong sense of ownership. Work closely with the product and engineering team to define requirements and translate them to solutions for new and existing features
• Grow your UX craft by applying user centered design techniques and design best practices to create simple and delightful experiences for MedMe pharmacists and patients
• Work with the design team to create design artifacts like user journey maps, site maps, personas, design system components, wireframes, low and high fidelity prototypes, user interview plans and more
• Communicate designs to project stakeholders and engineers
• Participate in design critiques, feedback and ideation sessions to continuously improve our experience
• Learn, have fun, and put your best foot forward, as your role at MedMe will only be limited by your willingness to self-discover new product possibilities and verticals to champion

What you bring to the table

You will thrive at MedMe if you:

• Are extremely organized, can juggle multiple projects at the same time, but can go deep
• Have a successful track record of generating design ideas required to solve problems, and taking ownership of the design process, including research, testing, cross-functional communication, copywriting and visual design. Please include a link to your portfolio in your application.
• Love to have ownership of the end-to-end product design process and work independently on a small team where you will have a lot of impact.
• Have experience working closely with a development team using agile practices to produce real-world products as you would be doing at MedMe
• Have experience with tools like Figma to produce low/high-fidelity mock-ups and share designs with stakeholders
• Are passionate about design excellence and familiar with latest UI components/trends, yet flexible enough to modify designs based on timelines/complexity
• Are interested in or have experience working for a healthcare startup where security, reliability, and ease-of-use is the highest priority
• Have communication and team working skills- you enjoy suggesting ideas, collaborating internally and externally, providing and receiving feedback, and supporting teammates
• And last but certainly not least - you have a sizeable appetite for learning and self-development, even if you don't have all of the above requirements, MedMe is a place where you can learn and grow.

Bonus points if:

• You have used webflow in the past
• Have helped with graphics and marketing initiatives

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.

Following the advice of Canadian health authorities, to mitigate the risk of potential spread of COVID-19 and support social distancing, all recruiting activities including interviews and new hire on-boarding will be conducted virtually.

Annual Salary ranges from $70,000- $90,000 CAD + stock options

Perks at MedMe

• Flexible health benefit plan
• Full dental, vision, physical & mental health plus health spending account
• Performance development support (yearly budget for courses & conferences)
• Work remotely with flexible hours, we have an international team that spans the globe. As long as you communicate your timezone you're welcome to work from anywhere!

Location

We are fully remote in Canada. However, we like to plan on-site team retreats!

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.