Customer Operations Specialist

At Memfault we’re shaping the future of hardware with the first DevOps solution for IoT devices. We’re looking for an ambitious, highly motivated Customer Operations Specialist to found our Customer Support team.

Started by founders with decades of hardware experience from Oculus, Fitbit, Pebble and Intel, our small and tight-knit team is backed by fantastic investors like YCombinator, Partech Partners, and Uncork Capital. We are growing fast, and with your help will support more great companies like Bose, Logitech, and Lyft.

As the first member of our Customer Support Team, you’ll be responsible for how we increase customer happiness efficiently as the business scales. You will design, build, and implement the systems and processes for our customer support strategy.In this role, you will work cross-functionally with our Product, Account Management, Developer Experience, and Engineering teams.

We offer full benefits (health, vision, dental, matching 401k), unlimited PTO, competitive pay/equity packages, and the chance to get in at the ground floor of a fast-paced, high-growth tech company.

You Will:

• Deliver technical support for cutting edge IoT companies with product-based issues
• Achieve expert working knowledge of Memfault’s products and features
• Provide customized recommendations and solutions to customers on complex issues in user-friendly ways
• Identify, prioritize and communicate areas we should invest that will enable frictionless engagement for our users with the product — including but not limited to features, documentation, enablement
• Build systems to prioritize and communicate customer reported issues internally and triage them to the correct team
• Build systems to prioritize and communicate customer product feedback to the Product team
• Invest in colleagues and give coaching and advice when you see an opportunity for improvement
• Develop and circulate best practices that up-level this team
• Have a major impact on our brand, our culture, our product, and our business

You Are:

• Customer-centric: focused on making our customers succeed
• Excited to learn more about hardware and embedded software
• Experienced as an admin in Zendesk
• A strong verbal and written communicator
• A leader, seeking out opportunities to do everything you can to help the company achieve its larger objectives
• Resourceful and creative: you're not afraid to learn new things and think up new approaches to a problem
• Open to feedback: you’re motivated to learn and grow
• Driven by creating visible impact with your work
• Caring and kind: other people do better when they work with you

Why You Should Apply:

• Interest in developing a broad range of skills: speaking to executives, solution selling, negotiating, project managing, product development, long-term relationship building, IoT and DevOps
• Career development at a quickly growing startup
• Friendly and inclusive workplace culture where we like to dream big, work hard, and have fun

We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages.

We want you (yes, you!) to apply

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we’d love to know how you can amplify our team with your unique experience!

About Memfault

Memfault is the first IoT reliability platform that empowers teams to build more robust devices at scale. Today hardware teams have little insight into how their products are performing, and what issues are driving the majority of field failures, with Memfault they can operate with the same speed and agility as software organizations. Companies such as Logitech, Bose, Whoop, and Verkada use Memfault’s performance monitoring, device debugging, and OTA update capabilities to ship fast and build high quality products. Memfault was founded by veterans of Pebble, Fitbit, and Oculus, and is backed by fantastic investors such as YCombinator and Uncork Capital.