Memora Health

The Operating System for Remote Care Delivery

Patient Experience Analyst at Memora Health

Location
Remote / Remote
Job Type
Full-time
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Kunaal Naik
Kunaal Naik
CTO

About the role

Memora Health is building an operating system for care delivery that implements intelligent workflows to streamline care delivery and revolutionizes the patient experience outside the care setting. We offer an end-to-end platform that unifies fragmented health care data to enable providers, payors, and life science companies to automate care delivery operations - from patient communication to documentation to reimbursement. We uniquely use artificial intelligence to digitize existing care delivery workflows, giving clinicians infrastructure that learns from every encounter they have. Memora supports a full suite of virtual care systems from automated patient intake and scheduling to remote monitoring and care pathways to billing and documentation. Memora is backed by Andreessen Horowitz, SV Angel, Kevin Durant, Martin Ventures, and several healthcare strategic groups.

Memora has established a significant presence within health systems and is beginning to rapidly scale operations in this market as well as expanding focus to the broader healthcare ecosystem. To do so, we are growing our team and are excited to bring on a Patient Experience Analyst with expertise in healthcare. This role is an opportunity to start on the ground floor of one of the fastest-growing healthcare companies and to help shape its impact on patients and providers. In the process, you will have the opportunity to impact how the nation’s largest health systems and plans deliver care.

In this role, you will have a critical responsibility of managing the patient and provider experience from implementation to program success. You will work closely with our customer experience team and curate the interactions our customers have with the Memora Health platform. The work will have a direct impact on patient care and outcomes. You should not only be driven by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare. We’re looking for someone with exceptional curiosity and enthusiasm for solving hard problems. This role will report to our VP, Operations.

 

Primary Responsibilities:

  • Compile medical information into custom format and use these inputs to train an NLP engine

  • Have direct client engagement to get feedback and iterate on patient-facing content

  • Recruit patients to test content and design a validation process using Amazon Mechanical Turk prior to launch

  • Review patient interactions to identify areas of improvement

  • Develop a methodology for templatizing patient questions and responses to help implement a scalable process for developing a medically-trained NLP engine

  • Routinely test Memora Health's patient workflows for quality assurance

  • Review usage metrics and continually update patient-facing content based on user issues or feedback

  • Analyze metrics on patient engagement and support publication of innovative patient engagement practices

We are a small, nimble company which provides you the opportunity to pursue diverse and impactful work. Additional projects could include data analysis, product roadmap, user experience design, hosting physician roundtables, and patient and clinician interviews.

Qualifications (Required):

  • At least 1 year of experience working in healthcare as a medical scribe, volunteer, student, or researcher

  • Basic healthcare and medical terminology knowledge

  • Prior experience working closely with physicians in a care delivery setting

  • Proficiency in using Microsoft Excel to analyze patient feedback/inputs and conduct data analysis

  • Excellent communicator - you should be able to seamlessly interface between clinical and non-clinical teams

  • Driven to work in a fast-paced growing company 

  • Obsession with healthcare - you should be interested in staying in healthcare for the long-term

Qualifications (Bonus):

  • Interest in practicing medicine

  • Experience presenting to hospital leaders or working at a health system

  • Preliminary understanding of the software development lifecycle

What You Get:

  • Join one of the fastest-growing, venture-backed health tech companies

  • Work alongside a world-class team to help build and scale Memora

  • A dedicated external advisor who is an industry leader in clinical operations

  • Shape how leading health systems and plans think about their patient outreach and engagement strategies

  • Improve the way care is delivered for thousands of patients

  • Gain deep expertise about healthcare transformation and direct customer exposure with the country’s most innovative health systems and payers

  • Competitive salary and equity compensation with benefits including health, dental, and vision coverage, flexible work hours, paid maternity/paternity leave, bi-annual retreats, personal Macbook, and a 401(k) plan

Why you should join Memora Health

Memora Health is building an operating system for care delivery that implements intelligent workflows to streamline care delivery and revolutionizes the patient experience outside the care setting. We offer an end-to-end platform that unifies fragmented health care data to enable providers, payors, and life science companies to automate care delivery operations - from patient communication to documentation to reimbursement. We uniquely use artificial intelligence to digitize existing care delivery workflows, giving clinicians infrastructure that learns from every encounter they have. Memora supports a full suite of virtual care systems from automated patient intake and scheduling to remote monitoring and care pathways to billing and documentation.