Digitize and Automate Complex Care Workflows
Memora Health has worked with over 50 healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on an Implementation Manager. This role is an opportunity to start on the ground floor of one of the fastest-growing healthcare companies and to help shape its implementation processes. You should not only be driven by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare.
Manage customer implementations and clinician onboarding - includes timeline development and management, scoping, workflow design, technical build and testing, training, and deployment
Develop strong, lasting customer relationships
Contribute to internal tool and process improvement initiatives
Translate customer concerns, issues, and requests into actionable product roadmap items
Track product usage metrics and customer feedback to identify areas of improvement and inform product roadmap
Report on customer implementation status and proactively escalate risks
Minimum 3 years experience in implementations or customer success
Strong analytical skills to establish metrics for success
Highly organized - you enjoy checklists, GANTT charts, and planning
Exceptional communicator - you love speaking with external customers
Prior experience working at a healthcare technology company
Prior experience at a startup company (<200 people)
What You Get:
Improve the way care is delivered for thousands of patients by shaping how healthcare organizations approach patient outreach and engagement
Work at a high-growth, venture-backed health tech company
Build and scale Memora alongside a world-class team
Competitive salary and equity compensation
Benefits including medical, dental, and vision coverage, and a 401(k) plan
Fully paid parental leave
Unlimited PTO and 10 paid company holidays
Remote-friendly workforce with bi-annual retreats
About Memora Health:
Memora Health helps healthcare organizations digitize and automate care journeys, making complex care delivery simple for patients and clinicians to navigate. Memora Health ingests existing data on clinical workflows, converts them into cohesive messaging journeys that guide patients through their care episodes, and automates the completion of simple follow-up tasks in the EHR. Memora's platform reduces care team notifications by nearly 40%, has an average patient NPS over 70, and improves engagement and clinical outcomes across diverse populations. Memora Health is headquartered in San Francisco, CA, with clients and team members around the world, and is backed by Andreessen Horowitz, Transformation Capital, AlleyCorp, Frist Cressey Ventures, Martin Ventures, Kevin Durant and Rich Kleiman's Thirty Five Ventures, Sachin Jain, and several other strategic healthcare groups.
Applicants must be currently authorized to work in the United States on a full-time basis. Memora Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Memora Health helps healthcare organizations digitize and automate complex care workflows, making them simple for patients and clinicians to navigate. Memora ingests existing data on clinical workflows, converts them into cohesive messaging journeys that guide patients through their care episodes, and automates the completion of simple follow-up tasks in the EMR. Memora's platform reduces care team notifications by nearly 40%, has a >70 average NPS, and has improved clinical outcomes across various populations.