Mentorcam

Marketplace for 1:1 advice from highly accomplished mentors

Customer Success Manager

$75k - $100k / 0.20% - 0.50%
Location
Los Angeles, CA / Remote ()
Job Type
Full-time
Experience
3+ years
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Benjamin Balazs
Benjamin Balazs
Founder

About the role

Who we are

Mentorcam is a marketplace where people can access highly accomplished mentors for 1:1 advice on entrepreneurship and business growth. Individual freedom in how we get things done combined with accountability is embedded in how we work, so if you like ownership of your own deliverables, flexible work hours, and getting stuff done while having fun doing it we would love to talk to you!

Who you are

You have excellent communication skills and are great at navigating environments with many moving parts. You are an organized problem-solver with keen attention to detail. High emotional intelligence and empathy are critical to succeeding in the role.

The ideal candidate can work operationally without creating unnecessary red tape and execute tasks that have a high degree of ambiguity. Your primary responsibilities will include providing operational support for the mentors and mentees on Mentorcam and you will manage external relationships with these individuals. You care about retention and customer satisfaction. This is a high-visibility role and it's important that you thrive interacting with other people both internally and externally, have great organizational skills, and are motivated to take on an increasing amount of responsibilities as the role evolves.

Your background and skills

  • 3+ years of experience in a client-facing role in customer success, support, or operations
  • Experience communicating directly with external stakeholders on a regular basis
  • Excellent written and verbal communication skills
  • Experience from a fast-growing startup is a plus

What you'll do

  • Help onboard new mentors and mentees to the Mentorcam platform
  • Be the customer-facing point of contact for support requests
  • Proactively help ensure that mentors and mentees have a seamless experience
  • Manage new customer success initiatives

We offer excellent healthcare benefits, unlimited PTO, competitive comp including equity, and loads of fun building something that matters. If this sounds exciting to you, we would love to chat!

Why you should join Mentorcam

Mentorcam is a marketplace where people get access to highly accomplished mentors for personalized 1:1 advice on topics related to startups, entrepreneurship, and professional growth. The company is headquartered in Los Angeles and investors include General Catalyst, Goodwater Capital, and Y Combinator, to name a few.

Mentorcam
Founded:2019
Team Size:9
Location:Los Angeles, CA
Founders
Benjamin Balazs
Benjamin Balazs
Founder
Rune Hauge
Rune Hauge
Founder