Chief of Staff

Metriport is accelerating healthcare innovation by modernizing medical data infrastructure through the world's first open-source platform of its kind.

Companies building the future of healthcare like Circle Medical, Brightside Health, and EasyHealth, use our API and dashboard to access and exchange comprehensive patient clinical data with all major healthcare IT systems in the US, in seconds.

We are looking for a Chief of Staff who is looking to make an outstanding impact on nation-wide health outcomes by helping move the needle on all things related to internal business operations.

About us

We're a tight-knit technical team that's always pushing to ship as much quality product as we can, as fast as we can, for our customers.

We all have equity in the company, making us all owners who are working to move the needle. We all have an entrepreneurial spirit, and do not treat this like a 9 to 5, since we are passionate about what we do - it's an amazing feeling to have a direct impact on the standard of care in so many healthcare verticals... from primary care, to hospice care, to oncology, to COPD care, to prenatal care... the list goes on and on.

We operate in a dynamic and fast paced environment with a relatively flat structure, where a lot of ownership and responsibility is given to every individual. Everyone's voice is heard, and everyone has the ability to influence the direction of the ship - from both the product and business perspective.

We have a quickly growing customer base, and plenty of runway. We're backed by world-class VCs and angels: Nicolas Dessaigne (GP at Y Combinator, co-founder Algolia), David Lieb (GP at Y Combinator, co-founder Bump & Google Photos), and Rich Aberman (co-founder WePay) to name a few.

About you

In a nutshell, we're looking for an "operations generalist" with the following specific qualities:

• You want to work at a fast-paced startup.
• You’re obsessively detail oriented - we’re working with sensitive mission-critical data.
• You’re excited by working in the intersection of healthcare, data, and AI.
• You have an olympian-level work ethic, entrepreneurial mindset, and want to just get shit done that helps our business move forward.
• You believe you can solve any problem that comes at you, and don't shy away from diving deep into areas where you may lack domain expertise.
• You have a strong sense of ownership over your work, and have demonstrated ability to lead yourself, and others.
• When someone scopes out a project with an ETA of 3 weeks, you ask yourself "why can't it be done in 3 days?".
• You have enough technical knowledge to be able to understand our product, and where we fit into the healthcare landscape.
• You’ve worked with, or can learn how to operate, tools like: Notion, Slack, Stripe, Loops, HubSpot, Zapier, Excel, etc.
• You have excellent communication skills, and ideally some prior consulting experience.

What you'll be doing

From day 1, you’ll be ramped up quickly to expert-level domain knowledge in the healthcare data IT space to help you understand the context of all the work you’ll be doing with us.

Every day, you'll be working towards moving the needle on all things related to internal business operations, and working directly with the CEO on whatever is the top business priority at the time. Needless to say, this will be a dynamic role. This may look like:

• Customer Operations Management: Lead efforts to onboard our growing customer base onto our platform as quickly and efficiently as possible.
• HIE & Vendor Management: Manage relationships with health information exchanges, and other vendors, to ensure smooth operations.
• Special Projects: Collaborate with the founders on strategic initiatives that drive business growth.
• Compliance Management: Ensure we’re on top of our compliance initiatives, and help stay on top of the ever evolving healthcare regulatory landscape.
• Process Optimization: Identify opportunities to streamline operations, automate routine tasks, and improve workflows to support scaling efforts.
• Tech-Product Integration: Collaborate with customer, product, and engineering teams to integrate tools that streamline processes, ensuring efficient and scalable operations.
• Event Organization: Lead the organization of internal and external events, such as healthcare conferences like HLTH, and quarterly off-sites.
• Financial Operations Support: Support budgeting, purchasing, and cash flow management.
• Human Resources Support: Contribute to HR functions, from onboarding to payroll.

Benefits

• Competitive equity + compensation package 🚀
• Full family Platinum health insurance, dental, and vision coverage 🦷
• 401(k) retirement plan + matching 💰
• Flexible work from home or in-office 🏢
• Quarterly company offsites with the team ⛷️
• MacBook provided by us 💻
• Unlimited PTO 🧘‍♂️

1. Initial intro call: This is a quick informal call to get to know you a bit, and understand your motivations for considering the position.
2. Culture screen: This is a second call with both of our founders where you'll be asked more detailed questions to determine a strong culture fit.
3. Case study assignment: You’ll be asked to perform an abstract “day in the life” task where we’ll get to learn more about your thought process.
4. On-site assignment review: We’ll review the results of your assignment with you in-person at our SF HQ, go over any final questions, and then proceed with an offer if there’s a fit.