We help B2B financial service companies verify business customers

Operations Analyst

San Francisco
Job Type
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Kyle Mack

About the role

About Middesk

Middesk establishes trust between businesses. In a world where an increasing number of business relationships are digital, understanding how to identify and quantify risks of those relationships is growing increasingly important. Middesk’s suite of Identity and Risk products allows B2B companies to quickly understand who they are working with and any business and regulatory risk that surrounds those businesses. Our customers include Brex, Plaid, Clearbanc, and Checkr.

Based in San Francisco, CA, Middesk is backed by Sequoia Capital, Accel Partners, and Y Combinator.

About Our Team

We're a team of problem solvers. We value curiosity, empathy, and diverse perspectives. We're excited about the scope of the problems we're working to solve. We appreciate the intent of legacy processes and seek out the cracks that provide opportunities to innovate. We look at problems based on first principles and prefer learning by doing. We have a diverse background and set of skills. We're passionate about our individual crafts, the hobbies we keep, and the relationships that we build.

About The Role

As part of Middesk’s founding Operations team, you will play a central role in ensuring the accuracy and efficiency of the business registration process. Your contributions will have a direct impact on how our customers use the Middesk product.

We’re looking for an entrepreneur at heart, who is excited to do whatever it takes to build an early-stage company through product market fit, and beyond. The processes and techniques that you bring to Middesk will become the backbone of our product and our operations organization. As the first Operations Analyst hire, you’ll form a critical piece of our future team.

You will…

  • Process high volume workflows to ensure successful client outcomes 

  • You will cultivate a deep understanding of industry technology and trends to exceed client expectations around data quality, coverage, and accuracy.

  • Work cross-functionally with Engineering, Sales, Data, and Product to implement new products, improve existing processes, and create multi-team procedures

  • Analyze business inefficiencies and propose solutions to our leadership team

  • Work cross-functionally to analyze data and drive ad hoc initiatives to completion

Who You Are (professionally)

  • Has 2 or more years of relevant professional experience in operations, quality assurance, or similar fields (e.g., fraud, risk)

  • Demonstrates excellent research, critical thinking, and customer service skills

  • Has worked in fast-moving, high growth B2B environments

  • Is process and solution oriented, works with a high attention to detail, and is comfortable making decisions with available resources

  • Has a consistent track record of exceeding expectations

Who You Are (personally)

  • Feels a sense of accountability to the team and expects the same in return 

  • Is endlessly curious about how and why systems work how they do 

  • Is a listener, has a growth mindset, and brings an openness and humility to learn

  • Appreciates healthy candor

Why Middesk?

  • Join an ambitious, experienced team that is taking on an industry owned by a handful of companies that have been around since the 1800s

  • Take on significant ownership and have the ability to fundamentally change the trajectory of the business and your career

  • Learn, first hand, how to build a company from the earliest stages

  • Competitive salary, equity, and benefits

  • Flexible PTO

Middesk is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Middesk is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. We are committed to providing a positive interview experience for every candidate. If any accommodations are needed during the interview process, please let us know by contacting nicole@middesk.com

Why you should join Middesk

Middesk is building the trust layer between businesses. Where trust between businesses used to rely on a handshake, building trust between modern companies requires tools that deliver complete and reliable data at scale. Middesk is on a mission to redefine how businesses build trusted relationships.

Today, there are no reliable and scalable solutions for understanding the legitimacy, trustworthiness, or credit capacity of a business. We're building the end-to-end solution for companies to verify, screen, and monitor their customers. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.

Middesk is a Y Combinator company and is backed by the top VCs in the world including Accel and Sequoia Capital. We’re led by an experienced team that has experience growing and scaling companies like Checkr and Zendesk.