Minimal AI
AI Agents for E-commerce Customer Support
Founding Engineer: Product-Focused Full-Stack Developer (NYC)
About the role
You lean toward product, UX, and the user experience. You’ll build the interfaces and workflows that make self-serve setup actually work and talk to users to figure out what’s missing.
What you’ll do
- Ship production features across the stack
- Work in tight loops: build → test → measure → refine
- Use AI tools daily (Cursor, Claude, etc.) and push them further; automate glue work, generate scaffolds, build evals, multiply your own output
- Take ownership of outcomes, not tickets
What we’re looking for
We don’t care about years of experience. We care that you can build.
You might be a fit if:
- You can own features end-to-end and enjoy doing so
- You ship fast and care about quality, clean architecture, solid tests, good UI
- You’re resourceful and persistent, you figure things out
- You’ve built things you’re proud of (products, open source, side projects)
- You use AI tools daily and want to keep raising that bar
- You think in systems and multipliers, not just tasks
Stack
- Backend: Python, FastAPI, AWS
- Frontend: TypeScript, React, Next.js
About the interview
- Intro Call – 30 mins with a founder
- Deep Dive – 45 mins on product & tech fit
- Technical Interview – 60 mins coding & design challenge
- Onsite Co-Work – Build and ship a real feature with us
- Offer
About Minimal AI
We’re building autonomous AI agents that resolve customer support tickets for e-commerce businesses end-to-end. They cancel orders, issue refunds, check inventory, talk to suppliers, and get better over time.
To make this scalable, we’re building an AI Manager: a higher-level agent that trains, monitors, and optimizes the Support Agents with minimal human input - effectively an AI-run support team.
