Mux

APIs to build better video.

Product Manager - Growth & Onboarding

Location
San Francisco, CA / Remote
Job Type
Full-time
Experience
6+ years
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About the role

About the Role

As the Product Manager for the Growth & Customer Experience team you'll help Mux continue its exponential growth by helping users sign up, onboard, integrate with ease, and expand their usage of our platform. You'll be part of a growing team that's excited to create power tools and delightful experiences for developers building the next generation of video applications. We’re looking for a strong product leader who can work quickly on a small team to have significant impact on our customers' success.

What You'll Do

  • Lead major initiatives to create surprisingly delightful onboarding and integration experiences across all Mux products
  • Focus on users converting from signups to paying customers, and reducing friction along that path
  • Build internal tools and systems that support all product areas in creating a great customer experience
  • Work with the team to identify and implement opportunities to grow customers’ breadth and depth of Mux products use
  • Analyze and use quantitative and qualitative data to help make product decisions

Who You Are

  • 5+ years of product management, focused on delivering stellar experiences for external developers
  • Prior experience building onboarding experiences with a focus on customer growth
  • An understanding of web and mobile application development—the tools and processes involved
  • Experience driving product execution across design and engineering teams

U.S. Benefits

You'd join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance.

We are remote-equal, with an office space in Downtown San Francisco and another in London, right next to the Liverpool Station.

  • Flexible PTO with 2-week minimum + 11 company holidays
  • Weekly no-meeting days + quarterly focus weeks
  • Healthy work-life balance encouraged
  • Competitive health, dental, and vision insurance (99% employee and 60% dependent premium coverage)
  • Fertility benefits
  • Flexible spending accounts for healthcare, dependent care, and commuter benefits
  • Short-term and long-term disability insurance
  • Group life insurance
  • Critical illness & accident insurance
  • Travel accident insurance
  • Employee Assistance Program (EAP)
  • Medical support concierge service
  • 401(k)
  • Paid parental leave
  • Investment in career growth and training
  • Continued education stipend
  • Thought leadership and peer recognition program
  • Reimbursements for headphones, cell phones, device upgrades, and SVoD services of Mux customers
  • Lunch reimbursement program

Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Why you should join Mux

About Mux

Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.

We’re committed to building a healthy team that welcomes a diverse range of backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to make the people around them better.

You’ll be joining a tight-knit team with experience at places like Google, YouTube, Twitch, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premiere conference for video engineers in the world. 

We’re backed by top investors like Andreessen Horowitz, Accel, and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Reddit, Vimeo, Robinhood, CBSi, Discovery, PBS, and TED. Customers large and small love working with us and love our team.

We’re growing quickly and are building something big together. We’d love to hear from you!

Mux
Founded:
Team Size:65
Location:San Francisco
Founders
Adam Brown
Adam Brown
Founder
Jon Dahl
Jon Dahl
CEO
Steve Heffernan
Steve Heffernan
Head of Product
Matthew McClure
Matthew McClure
Founder