Netomi

Self-Driving Customer Care

SDE I - Python

Location
Gurugram, India
Job Type
Full-time
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About the role

Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.

Want to have a direct impact in solving the top challenges businesses face today? Join us!

We are looking for a Self-driven Software Engineer with experience in Python, who is open to learning, and ready to take on challenges and solve fundamental problems. You're required to learn the best coding practices to make the code-base extensible and scalable. Experience with Databases is a must.

Job Responsibilities

  • Assist in planning, design, and execution of SOA backend platforms and mostly around REST-based Web Services.
  • Good understanding and working experience with Flask/Django, ORM, and RESTful Web Services.
  • Should be good at writing Robust, Scalable, and Secure code keeping performance in mind.
  • Track defects and works with business owners and users to triage bugs and manage a backlog·
  • Works collaboratively in a multi-disciplinary team environment, establishes and maintains professional networks with subject matter experts

Requirements

  • 1-3 years experience – proficient in Python(Flask/Django)
  • Experience with Amazon web services or similar environment.
  • Experience with SQL or NoSQL Databases like Mysql, ElasticSearch
  • Experience with open-source distributed event streaming platforms like Kafka is a plus.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Why you should join Netomi

Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.

Netomi
Founded:2015
Team Size:104
Location:San Mateo, CA
Founders
Puneet Mehta
Puneet Mehta
CEO