Netomi

Self-Driving Customer Care

People Operations Coordinator (Intern) at Netomi

Location
Gurugram, India
Job Type
Full-time
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About the role

Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and customer service. Our clients include Fortune 1,000 companies. Our artificial intelligence platform gives customer service teams the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage. 

We care about building a company that not only has the best technology and product on the market but also provides superior service to our customers.

Job Description:

We're looking for a People Operations Coordinate to continue, develop, and broaden our logistics, onboarding, and company-wide experiences. This is a hands-on role in a fast paced company. You’ll work across a variety of people operation tasks to ensure great employee experiences and act as our culture ambassador.

Responsibilities

  • Support the full employment lifecycle of our employees from onboarding to offboarding
  • Ensure that the new hires have access to necessary tools
  • Order and maintain all technical equipment and ensure the new hire have their equipment before their start date and updated equipment for the rest of the organisation
  • Initiate and manage projects that increase engagement, motivation and development
  • Support employees on a day-to-day basis and answer questions about benefits and company policies
  • Identify automation process opportunities and work on ongoing process improvement projects

Requirements

  • 0-1 year experience in people operations or similar role
  • Ability to work without direct supervision, and efficiently manage tasks and time
  • Ability to handle confidential data and maintain confidentiality
  • Passion for technology, intellectual curiosity and willingness to learn
  • Strong communication and team collaboration skills 
  • Strong relationship building skills, high in empathy 
  • Be driven by values and integrity, a straight talker that builds confidence and leads by example

Why you should join Netomi

Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.