Self-Driving Customer Care

Business Analyst (Night Shift) at Netomi

Gurugram, India
Job Type
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About the role

Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and customer service. Our clients include Fortune 1,000 companies. Our artificial intelligence platform gives customer service teams the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage. 

We care about building a company that not only has the best technology and product on the market but also provides superior service to our customers.

Job Description:

We're looking for a Business Analyst to help us identify and understand the opportunities for growth and leverage them.

Job Responsibilities

  • Owner of Netomi's flagship research reports. Responsible for end-to-end production: data collection, analysis and asset delivery. Improve the quality by adding more coverage and automating where possible.
  • Support various demand generation activities, i.e., our ROI Tool, our own chatbot, etc.
  • Work with engineering leadership to develop tools to help us define our TAM 
  • Document key findings for growth opportunities. Conduct ad-hoc analyses on key areas of the business
  • Leverage data to understand and identify areas of growth for in-depth marketing channel performance across different countries
  • Create reports/dashboards by compiling data from different platforms (Salesforce, Hubspot, Google Analytics, etc.)
  • Ensure data cleanliness, aligning data sets to stakeholder objectives for reporting & analysis 


  • 3-6 years of relevant experience as a Business Analyst
  • At least 3 years of experience with Python
  • Prior experience working with senior decision-makers
  • Prior work or academic experience with MS Excel, PowerPoint
  • Knowledge of statistical techniques and machine learning algorithms
  • Previous experience on cloud platforms like AWS, GCP
  • Analytically inclined, exceptional organizational skills, with rigorous attention to detail 
  • Passion for delivering actionable insights
  • Strong interpersonal and communication skills 
  • Ability to learn and thrive in a fast-paced environment

Why you should join Netomi

Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.