Netomi

Self-Driving Customer Care

Customer Success Manager

Location
Gurugram, India
Job Type
Full-time
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About the role

Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.

Want to have a direct impact in solving the top challenges businesses face today? Join us!

Job Description

We are on the lookout for smart, hardworking, go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow-through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base. In 2022 we are shaping and developing a new market and we’re looking for people who are excited by that opportunity.

Responsibilities : Curiosity, Technical Aptitude, Relationship Building, Project Management

  • Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio 
  • Act as a trusted advisor, thought leader, and subject matter expert to customers. Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies
  • Empower customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption
  • Strategize to secure executive visibility of Netomi’s business results. Work across the customer’s business organization to Communicate the value and expansion of these solutions to their team and executives
  • Partner with the internal account team (e.g. sales, product, support, and marketing) to design and execute optimal account plans for each customer
  • Engage with product & engineering teams to translate customer feedback into product requirements 
  • Hands-on experience with complex product integrations to drive the usage and adoption of our product.

Qualifications

  • More than 5+ years of experience in a technical customer success role within a B2B SaaS environment. 
  • Confident working in a fast-moving environment, with a willingness to make quick decisions based on continuous prioritization and evolving customer needs
  • Good sense of curiosity with a genuine desire to learn and think with agility and apply them in new and new situations
  • Stellar written and verbal communication tailored to the persona 
  • Proven track record to build strong relationships with VP and C-Suite Leadership in the customer portfolio 
  • Strong sense of technical Knowledge, working knowledge of APIs, managing integrations
  • Familiarity with Customer relationship management software, Support platforms (Zendesk, Salesforce) 

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Why you should join Netomi

Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.

Netomi
Founded:2015
Team Size:104
Location:San Mateo, CA
Founders
Puneet Mehta
Puneet Mehta
CEO