Netomi

Self-Driving Customer Care

Enterprise Account Executive- EUROPE at Netomi

Location
Remote / Remote
Job Type
Full-time
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About the role

Netomi is building the future of customer service automation. Our artificial intelligence platform gives companies the ability to deliver an experience that both delights consumers and turns customer service into a competitive advantage. We believe that through combining the efficiency and precision of AI with the empathy and creativity of a human touch, companies can truly build long-lasting and meaningful relationships with their customers.

Both Y-Combinator and VC-backed, Netomi’s clients include Fortune 1,000 companies with multiple stakeholders across marketing, customer service, and product organizations – and we’re growing! 

We are on the lookout for smart, hardworking, go-getters in the SAAS space who thrive in a start-up environment that requires a high degree of personal accountability, initiative and follow-through. You should have a passion for our product, a deep interest in AI, an eagerness to learn and a strong commitment to serving our growing customer base. We are shaping and developing a new market and we’re looking for people who are excited by that opportunity.

The ideal candidate is located in & familiar with the enterprise space in the European market. This is a full-time remote position with competitive compensation, benefits, and equity options.

Job Responsibilities:

  • Develop key target territory lists of top prospects, build outbound campaigns & bring them on as a customer.
  • Be a master of your pipeline by providing accurate forecasts and clear visibility in sales & revenue performance.
  • Own the room with executive presence to deliver compelling presentations of Netomi’s AI solution to any level stakeholder.
  • Create regionally & culturally informed roadmaps for European expansion efforts.
  • Build upon the growth & adoption of Netomi in our core enterprise software market.
  • Create internal harmony & power by leveraging internal teams (Sales Development, Marketing, Engineering) to efficiently navigate complex sales cycles.
  • As a founding enterprise account executive, it is imperative you are open to team development and mentoring of new sales team members.

Essential Qualifications:

  • 5+ years of sales experience in enterprise SaaS, with a record of top performance
  • Ability to navigate a complex organization from cold outreach to close 
  • Excellent written and verbal communication skills
  • Deep understanding of the core trends in messaging and artificial intelligence
  • Passion for learning and technology
  • Ability to thrive in a high growth, startup environment
  • Unwavering commitment to be successful and constantly develop your career
  • Intellectual curiosity and high ambition 

Desired Qualifications:

  • Previous sales experience in AI and/or Deep Learning products
  • Previous sales experience in customer service platforms (Zendesk, Salesforce, ServiceNow, FreshDesk, Genesys)

This is a full-time remote position with competitive compensation, benefits, and equity options.

Even if you don't meet every requirement in this job description, we still encourage you to apply. We're eager to work with people who are eager to work for us, especially those with unconventional career paths. Make a case for why you! We're looking for ambitious team players who will add value and stick with us as we grow - not just candidates who check all the boxes!  

We are committed to building an inclusive and diverse team. Netomi is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Why you should join Netomi

Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.