Netomi

Self-Driving Customer Care

NOC Engineer - Rotational Shift

Location
Gurugram, India
Job Type
Full-time
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About the role

Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.

Want to have a direct impact in solving the top challenges businesses face today? Join us!

Job description

We are looking for a Network Operations Center (NOC Engineer) to work collaboratively with the software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues

Job Responsibilities

  • Respond to service outages/incidents and ensure system uptime requirements / SLAs are met
  • Build automated performance and test tooling to measure performance (collect metrics/monitoring) to bring end-to-end visibility and understanding to the performance of our systems/services
  • Established understanding of Monitoring & Observability fundamentals (Logging, Metrics, Tracing)
  • Partner with an internal engineering team to solve operational challenges and drive progress against broader business strategies.
  • Create functional and operational system requirements/specifications.
  • Collaborates with team members to co-develop and solve problems, and seeks knowledge from domain specialists when needed.
  • Proven experience working with monitoring platforms like Datadog, ELK, Grafana, and Prometheus.
  • Participate in a 24x7 rotational shift

Requirements

  • Understanding of basic Linux commands to troubleshoot and debug issues in a production environment
  • Understanding of critical metrics of different production systems and their usage
  • Good communication skills for inter-team communications across team members in different time-zones

Good To Have

  • AWS
  • Shell Scripting

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Why you should join Netomi

Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.

Netomi
Founded:2015
Team Size:104
Location:San Mateo, CA
Founders
Puneet Mehta
Puneet Mehta
CEO