Self-Driving Customer Care

DevOps Engineer - II

Toronto , Canada
Job Type
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About the role

Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.

Want to have a direct impact in solving the top challenges businesses face today? Join us!

Job description

Are you looking to expand your DevOps skills in the fast-evolving domain of AI? Are you fervent about unblocking others, creative in coming up with new ideas for automation, and excited to work in a highly motivating environment?

Are you tempted to write a script instead of executing the same sequence of steps again?

Do you agree with the philosophy that "If the customer sleeps well, I sleep well too"?

We are looking for a DevOps Engineer who will collaborate with our Engineering and Product teams to build healthy functional systems that improve customer experience and give our Customers a good night's sleep.

Job Responsibilities

  • Build appropriate monitoring tools around the available metrics to ensure smooth operations of infrastructure and applications
  • Identify production issues, resolve them, document and come up with innovative ideas to prevent their recurrence
  • Build, deploy and manage infrastructure and business applications on AWS Cloud platform
  • Understand the needs of stakeholders and ability to translate technical jargons into plaintext definitions and vice-versa
  • Collaborate with Product Managers, Designers, and Developers to build tools and simplify operations overhead
  • Follow, Ideate, and/or implement best DevOps practices* Be able to multi-task and context-switch as necessary


  •  4+ years of AWS Cloud experience (RDS/MySQL, ECS, CloudWatch, Datadog, MSK/Kafka, OpenSearch)
  • OS Fundamentals, Distributed systems, Containers
  • CI/CD Practices - Jenkins or any similar tools (ArgoCD/Octopus)
  • IaaC tools - Ansible, Terraform, Terragrunt
  • Scripting languages - Python, Javascript (optional), Shell/Bash
  • Monitoring Tools - DataDog, Kibana, Grafana
  • Observability Practices - Metrics, Logging, Alerts, Tracing and Performance Tuning* Cloud Security / DevSecOps Practices
  • And most of all - an attitude to enjoy what you do and share what you learn!* Containerisation Tools - Docker, Vagrant (optional), K8s (optional)

Nice to have

  • K8S and related toolset
  • Understanding of Analytics Engines, AWS Kinesis

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Why you should join Netomi

Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.

Team Size:104
Location:San Mateo, CA
Puneet Mehta
Puneet Mehta