Self-Driving Customer Care

SDE II - Backend (VOIP)

Gurugram, India
Job Type
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About the role

Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.

Want to have a direct impact in solving the top challenges businesses face today? Join us!

Job Description:

We are looking for a Senior Software Engineer with experience in Java development. Who brings in experience of coding, fixing, executing and versioning existing code for applications and someone who is ready to think beyond and is ready to take bigger responsibilities.

If you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.

Job Responsibilities

  • This person will be responsible for the implementation and solutions delivery of Unified Communications products and enhancements based on current production deployments for Voice over IP and Trader Voice infrastructure
  • Assist in planning, design, and execution of SOA backend platforms. Mostly around REST-based Web
  • Frameworks using JAVA (Spark, Spring, ORM)
  • High-level and Low-level design of the highly scalable components
  • Track defects and works with business owners and users to triage bugs and manage a backlog
  • Taking care of Nonfunctional requirements like Scale/ High Availability/Performance/Security
  • Build/Deployments/DevOps-related work on AWS
  • Works collaboratively in a multi-disciplinary team environment; establishes and maintains professional networks with subject matter experts
  • Assist key technical advisors to define the roadmap of the project


  • Hands-on experience in Call control, IP routing, VOIP deployments, and SIP Trunking are necessary
  • Experience on SOA, Multitenant platforms, and SaaS platforms (It’s a plus)
  • 3-5 years experience – proficient in Java / J2EE
  • Experience with IPC turrets, Speaker bus, and Nice Voice Recorders is a plus
  • Ability to analyze and design voice systems to achieve efficient and secure operation
  • Experience working in large enterprise voice networks is desired.
  • Experience working with microservice architectures, Transactional systems, and Distributed environments
  • Experience with Amazon web services or similar environment
  • Experience in some scripting language for automated build/ deployments
  • B.E./B.Tech in Computer Science from tier I & II institutes

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Why you should join Netomi

Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.

Team Size:104
Location:San Mateo, CA
Puneet Mehta
Puneet Mehta