Self-Driving Customer Care
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
Want to have a direct impact in solving the top challenges businesses face today? Join us!
As a Product Manager, you will work with a cross-functional team to define product requirements, build user stories and manage delivery execution for our Analytics product area. You have worked with BI and Data Warehousing platforms and understand how to uncover and define value metrics for customers. We are looking for someone who is self-disciplined, and passionate about solving challenging problems and working in a fast-paced startup.
Bonus if you have worked with Customer Service/Contact Center platforms and related analytics, and are familiar with AI/ML/Chatbots technologies.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.