OneSignal

Customer messaging via push notifications, email, SMS, & in-app.

Head of Developer Relations

Location
New York, NY / San Mateo, CA / Remote (United States)
Job Type
Full-time
Experience
11+ years
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About the role

OneSignal is a Remote First Collaboration Company, offering Remote work as the default option across the United States. We offer in-office experiences in San Mateo, CA and New York, NY.

Our blog contains more information about the OneSignal Engineering career ladder, compensation model, remote-first culture, and our diverse team. Our salary bands are available on AngelList.

OneSignal’s vision is to power the world’s messages. Our customer engagement platform enables our users to compose and send messages via mobile push, web push, in-app, SMS, and email.

OneSignal has grown rapidly to where we are sending upwards of over 10 billion messages daily, supporting over 750,000 live apps and 3.7% of the Internet. Our open-source SDKs cover over 25 languages and developer platforms.

OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.

As an SDK-centric company, we’re constantly evolving our offerings and improving the Developer Experience across the board. With that objective in mind, we are looking for an experienced Developer Relations Director to join our Developer Engineering team.

The mission of our Developer Relations team is to educate, engage, and empower developers with OneSignal’s rich, intelligent, omni-channel messaging solution using code, content, context, and community.

As our Head of Developer Relations, you will lead our worldwide developer advocacy efforts. You will be responsible for evolving and executing on a strategy that defines how OneSignal builds relationships with developers across the globe.

We are seeking a driven, experienced, and enthusiastic leader to help us elevate our relationship with our developer community and drive the next round of 10x growth at OneSignal.

In a typical month, a Developer Relations Director at OneSignal might:

  • Recruit, coach, and lead-by-example to staff a growing team of Developer Relations experts. Support and compress information to empower our Product and Marketing functions. Partner with other engineering and marketing leads to drive forward OneSignal thought leadership
  • Serve as the Voice of the Developer. Providing strategic product feedback and meaningful Developer Experience context to our broader organization.
  • Contribute to documentation, code samples, and sample projects
  • Speak and represent OneSignal at conferences. Lead events to engage developers about OneSignal's product. Plan and review DevRel contributions to Content & Event Marketing efforts.
  • Write technical blog posts and tutorials for the OneSignal blog or partner blogs
  • Participate in online communities & forums with target audiences(Unity forum, StackOverflow, etc). Manage our OneSignal Developer Community.
  • Engaging with developers where they are; troubleshooting customer issues, and developing or directing software system testing or validation procedures, programming, or documentation.
  • Engage with the Developer Relations community to support recruiting of top practitioners.
  • Conducting research on ecosystem trends, upstream software changes, and deepening domain knowledge.

What you'll bring:

  • 12+ years experience in technical roles(Technical Program Manager, Software Engineer, Partner Engineer, Developer Advocate, Technical Writing, etc.)
  • 5+ years experience as a leader of a technical group or DevRel team
  • 5+ years experience developing in at least one of Web, Mobile, Desktop, Backend or Games development environments
  • Deep expertise in developer advocacy and community engagement
  • Proficiency in written and oral communications with a strong affinity for technical writing and obsession with creating content that inspires developers to adopt our products and build
  • Ability to set a strong vision for the team and follow through to execution. Change management and project management experience, or experience working to coordinate activities with multiple stakeholders. Excellent collaboration and communication skills - leading execution across teams, influencing across organizations in small teams, and larger group presentation formats

It would be an added bonus if you had experience in any of these:

  • Ability to establish relationships and build rapport to inform decision-making across the company
  • Expertise at building strong relationships with technical and non-technical audiences, and can leverage creative thinking and efficient processes to improve Developer Experience
  • Customer driven mentality, with a drive to go above and beyond to make sure our customers are successful
  • Experience growing developer relations functions.
  • Experience writing SDKs, Client Libraries, or other Developer Tools
  • Polyglot engineer. Broad knowledge of diverse development environments
  • Active engagement with a developer community
  • Enjoys interacting with a developer ecosystem and is experienced in leveraging empathy for making better developer products

Qualities we look for:

  • Friendliness
  • Modesty
  • Ability to collaborate well on a team
  • Can deliver solutions independently
  • Self Starter
  • Love of learning

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.

Why you should join OneSignal

We started as app developers who just wanted a developer-friendly API for push notifications. Finding no good solution, we built one ourselves.

Today, OneSignal is the leading solution for sending effective messages across channels including mobile push notifications, web push notifications, in-app messaging, SMS, and email. We support over 1,400,000 of the world's leading marketers and developers.

OneSignal is available on every platform and development environment, letting content creators focus on quality user engagement instead of complex implementation.

Covid-19's Impact on OneSignal

Covid-19 has accelerated OneSignal's growth. Near the beginning of Covid, we saw a 20%+ increase in new accounts created for OneSignal each day and a 20%+ increase in daily message delivery volume. This trend has continued as more businesses seek to better engage with their customers on digital channels.

We are growing faster than ever, and hiring in all departments. We hope you'll apply and we look forward to meeting you!

OneSignal
Founded:2011
Team Size:100
Location:San Mateo, CA
Founders
George Deglin
George Deglin
CEO
Long Vo
Long Vo
COO