Opt out software that removes your private info from the internet
We are seeking a detail oriented, proactive, and customer obsessed Customer Success Manager with a track record of success managing SaaS customer accounts.
You will be the primary point of contact for our growing list of Optery for Business customers that span small and medium sized businesses (SMB) all the way up to large publicly traded and Fortune 500 enterprise accounts (https://www.optery.com/business/). You will be responsible for managing and nurturing relationships with your customers, and ensuring high levels of customer satisfaction. You will understand their unique needs and deliver tailored data security solutions.
You will primarily interface with information security and IT professionals that are utilizing Optery to protect their executives, employees, and customers.
You should have a strong background in privacy and cyber security tools such as VPN, anti-virus, endpoint security, privacy browsers, ad and tracker blockers and/or identity theft protection and monitoring. With this job you will become an expert in personal data protection and Optery’s award winning personal data removal software.
In addition to managing existing customer accounts, you will also perform platform demos, deliver pricing, and have sales meetings with new and existing customer prospect accounts to drive business growth, and maximize revenue opportunities within your assigned accounts. This is not a sales position, but it does have some sales and account management responsibilities. It is an excellent opportunity for someone that is looking to develop solid customer success experience and solid cybersecurity industry experience and leveraging that for future career growth.
This role requires a strong combination of technical knowledge, customer success, sales expertise, and exceptional interpersonal skills.
You will work closely with Optery’s CEO and other executives to develop and implement customer success strategies and tactics that drive revenue and align with the company's overall goals and objectives.
While Optery is a fully-remote global team, this is a U.S.-based position and you will be required to work regular U.S. business hours, i.e. in the U.S. Eastern, Central, Mountain, and/or Pacific time zones.
Optery values diversity and is an equal opportunity employer. Optery does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Now is a great time to join Optery. We’ve 3x-ed revenue in the last year with zero sales headcount, our product was awarded “Editors’ Choice” by PCMag.com as the most outstanding in its category for the 2nd year in a row (https://www.pcmag.com/reviews/optery), we presented at SXSW Pitch as a finalist in the Enterprise and Smart Data category (https://youtu.be/OXpn67PKa_c), our latest funding round was covered by TechCrunch (https://tcrn.ch/3HOXgkX), and we're changing the game in the world of consumer data.
Optery is automated opt out software. Our mission is to empower people to take control of their personal data, and we have a vision for a safer world through data privacy.
Optery is the first company to offer a free report with dozens of screenshots showing where your personal information is being posted by hundreds of data brokers online (https://app.optery.com/signup), and the first to offer IT security teams a completely self-service platform for finding and removing employee personal information from the web (https://business.optery.com/signup). Optery can also automatically remove you from these sites, clearing your home address, phone number, email and other personal information from the Internet at scale. Our service is used to prevent threats like phishing, social engineering, identity theft, harassment and physical violence
Tens of thousands of users and dozens of businesses rely on Optery to prevent attacks and keep personal information off the Internet. Optery has raised $6M in seed funding by Y Combinator, Bayhouse Capital, Global Founders Capital, Goodwater Capital, Pioneer Fund, Soma Capital, TRAC and other world-class investors.
Optery is headquartered in the San Francisco Bay Area, but operates as a fully-remote global team.