Panorama Education

On a mission to radically improve education for every student.

Product Operations Manager

Location
Remote
Job Type
Full-time
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About the role

About Panorama:
Panorama is a fast-growing national technology company focused on radically improving education. More than 1,500 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support. School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development.

Panoramians can choose to work fully remote anywhere within the Continental United States, in-person from our Boston/San Francisco offices, or a hybrid option.

About Panorama: 

Panorama Education is a fast-growing national technology company focused on radically improving education for every student. Over 1,500 school systems serving 13 million students across 50 states have adopted the Panorama platform to help educators collect data about non-academic factors that are key to each child’s success in school and in life, such as social-emotional learning and well-being, safety, teacher-student relationships, and family engagement.

Panoramians can choose to work fully remote, in-person from our Boston/San Francisco offices, or a hybrid option.

About the Role: 

Panorama is searching for our first operations team member for our Product Team. They will introduce practices that support clear and consistent strategy-setting and planning, efficient ongoing product processes, analytical and data-driven product decision-making, and effective engagement and partnership with our team’s stakeholders across Panorama. Bringing your passion for the discipline of product management, and your belief in the right structures and systems to support strong product outcomes, you will lead our efforts to level up our product practices, making them clearer and more efficient in service of greater strategic alignment, strong user satisfaction, and ultimately the success of our products and our business. The Product Operations Manager will stand up our product operations function, so this is a role with substantial opportunity for growth and advancement.

You will work closely with your teammates on Product Management , as well as design, research, and engineering, reporting directly to the VP of Product. This is a role with high potential for professional growth: You will take on initial high-priority projects as well as identify and scope opportunities for product operations to further support and help scale our rapidly growing team over the long term. 

Responsibilities:

  • Run our product team’s annual planning and quarterly planning processes, ensuring rigor and structure of approach, consistent incorporation of user insights, and effective engagement with our stakeholders across the company 
  • Upgrade our feature rollout processes to ensure smoothness, consistency, and cross-functional alignment, with an emphasis on alignment on the steps to get to release-ready features, followed by strong enablement of Panorama’s sales, client service, and training teams in effectively rolling out new features and capabilities to our clients
  • In partnership with our sales and customer teams, Identify and implement improvements to our customer feedback approach, so that we can take in client feedback at scale, and partner internally with our product team to reliably and repeatably digest and structure our action on that feedback
  • Support advances in our go-to-market process, establishing a consistent and repeatable approach that enables key team members to effectively and smoothly bring products or large new enhancements to our buyers 
  • Advocate for and support the implementation of strong data analytics practices on our product team—with a focus on continual data-driven evaluation of sales, product engagement, and customer satisfaction to inform our strategy and roadmaps—throughout the product development lifecycle 
  • Build the future product operations roadmap: Evaluate our product operations practices and  identify opportunities in addition to those above for product operations to support the improvement of the product discipline at Panorama; help us plan for the future growth and development of this function 

Our Ideal Candidate Has:

  • 5+ years of experience in product operations, product management, or an operational role that worked closely with product and engineering teams
  • Passion for and knowledge about the discipline of product management, with experience around different approaches and frameworks within aspects of product development 
  • Experience designing, implementing, and documenting process and systems improvements, ideally within a growing start-up 
  • Facility with data, including strong experience with Microsoft Excel and other analytical tools, and a commitment to data-driven product management 
  • Flexible, nimble approach to standing up processes that optimizes for quick learning and emphasizes continuous improvement and “progress over perfection” 
  • Exceptional communications skills, with the ability to clearly and simply articulate both the “why” and the “how” of key initiatives to generate buy-in and jumpstart action
  • Strong collaboration skills: Great listening balanced with the ability to hold team members accountable and guide people through change
  • Willingness and ability to directly execute process improvements while also thinking strategically about, prioritizing, and scoping major new Product Operations projects down the road
  • Experience working within a B2B SaaS company of 500–1000 employees

Panorama excitedly hosts two in-person "all team meetings" a year. All Panoramians attend and travel/hotels are provided. (Paused due to Covid)

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. Panorama also has a policy on maintaining a drug-free workplace.

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Why you should join Panorama Education

Panorama is a fast-growing national technology company focused on radically improving education. More than 1,500 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support.

School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development.

Panorama Education
Founded:2012
Team Size:450
Location:Boston
Founders
Aaron Feuer
Aaron Feuer
CEO
Xan Tanner
Xan Tanner
President