Plan, communicate, and benchmark your compensation in real-time.
At Pave, we believe the world of compensation is broken, and we’re going to fix it. Today, teams cobble together hundreds of messy spreadsheets and outdated surveys to determine how to compensate their employees. At best, they’re leveraging stale data from an industry that is quickly evolving past it. Add COVID, a new remote and distributed workforce, and you have an even blurrier picture of what “market compensation” is, how it’s evolving, and how to communicate it to employees.
That’s where we come in. Pave allows companies to benchmark compensation to leaders in their industry, analyze internal compensation data and make the right adjustments, then visually communicate compensation to their employees. We’re building the world’s largest real-time compensation data platform on the path to help employers and employees navigate the murky world of compensation with clarity, equity, and accessibility. And you don’t have to just hear it from us — you can hear it from our customers: Allbirds, Hover, Shopify, Discord and more.
We are hiring a Manager to help lead our rapidly growing Customer Success Team at Pave. This is an incredible opportunity for a people leader to help define and iterate on our approach to Customer Success!
This person will report directly to our Customer Success Leader and will be instrumental in crafting and executing on our Customer Success strategy. As a customer-centric organization, Pave is laser-focused on ensuring that all customers continuously see an overwhelming sense of value throughout every part of the customer journey (from implementation to renewal).
As the connective tissue for the entire company, our team acts as a strategic partner to both customers and our internal partners like Implementations, Product, Engineering, Support, Marketing, and Sales. We own the delivery of a world-class customer experience which turns regular customers into Pave champions.
This is a role that dreams are made of – every day you will enable, support, and grow a phenomenal team of Customer Success Managers which delight and inspire their customers.
What we’re looking for:
What you’ll bring:
Our Compensation Philosophy
Pave’s compensation philosophy is to target the 75th percentile of the market for both cash and equity. This means that the “mid point” of every band at Pave is the 75th percentile of the broader market.
Pave also has a merit-based philosophy when it comes to compensation increases. We run a performance cycle twice per year to evaluate employees’ performance. Higher than average performance ratings result in compensation increases to the upper end of the individual’s compensation range for their role. The result is that high performers at Pave are paid above the 75th percentile of the market at large.
Pave is committed to pay equity. If you get an offer from Pave, it will be based on your level as determined by your interview performance. And nothing else. We explicitly do not negotiate salary and equity to ensure that we aren’t introducing bias that could lead to pay inequities within the team between candidates who have different negotiation tactics.
🎉 Make compensation open, transparent, and fair.
Life at Pave
Pave is growing incredibly fast, and we have high ambition. We've complemented our ambitious goals with a world-class culture and a variety of amazing benefits. Some of these include:
Compensation: Competitive salary and startup equity for full-time employees
Wellness: Top tier health insurance along for full-time employees
Food: All meals while working, plus snacks. We take our snacking seriously
Commute: Commuter pre-tax benefit accounts + employer contribution for full-time employees
Tech: Choose your laptop and accessories of choice
Team: Retreats, happy hours, and events for our team, friends, and family
Flexible Time Off: Take the time you need - we encourage our team to unplug with unlimited PTO
WFH Wednesday: A dedicated work from home day each week + additional flexibility by team!
Location: Our company HQ is in San Francisco's FiDi with a high energy in-person culture. We also have a hub in NYC!
Pave is committed to a diverse and inclusive workforce. We are an equal opportunity employer and do not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request accommodation, please email [recruiting at pave].
A final note — we highly encourage you to apply for this role, even if you don’t feel entirely qualified, or entirely sure. You never know!
** What's the problem? **
** Who are we: **
Pave is a compensation hub that provides real-time benchmarking data and tools to help companies guide their compensation plans. Companies integrate their HR systems and unlock Pave’s real-time data and suite of intelligent software tools. We communicate the company's compensation policy to their employees, and explain how they grow as the company grows.
** What we do: **
At Pave, you will reinvent the world of compensation and help build a more transparent future. Pave allows companies to benchmark compensation to leaders in their industry, analyze internal compensation data. We launched in March of 2020, and in 2022 now proudly serve over 5,700 customers (and growing!). This makes Pave the largest compensation provider in the world for private technology companies.
** Press **
Read all about us!
June 2022 Series C + Option Impact Acquisition!
2022 Unicorn Status! Crunchbase article
Tech Crunch 2020: Pave raises millions to bring transparency to startup compensation