Peakflo

Bill.com for SE Asia

Customer Success (Indonesia)

0.00% - 0.25%
Location
Jakarta, Indonesia / Remote
Job Type
Full-time
Experience
3+ years
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Saurabh Chauhan
Saurabh Chauhan
Founder

About the role

Peakflo is a B2B Fintech SaaS startup part of YCombinator W22, and was picked by Techcrunch as their top 10 favorites out of a cohort of 400.

Experience: 3-7 years of experience in customer facing roles in a tech startup in Indonesia

Location: Jakarta, Indonesia

Compensation: Competitive Market Salary with Stock Options

🚀 Who we are and what we’re building

  • Peakflo is a 2021 founded, Singapore headquartered B2B Fintech SaaS startup
  • Finance operations at any high-growth SMB or startup is plagued with resource-intensive customer collections and vendor payment processes. Teams spend hundreds of hours in manual processes and thousands of dollars on transaction fees each month
  • Peakflo has 2 key solutions: one is an Accounts Receivables Automation SaaS and the other is an Accounts Payable Automation SaaS, both targeted at startups and SMEs
  • Peakflo with its simple API and one-click accounting software integrations, allows businesses to streamline their customer collections and vendor payments. More than 50 companies, ranging from early-stage startups to unicorns in SE Asia, use Peakflo each week to:

✅Save 100 hours/month on finance ops ⏳

✅Get paid faster on customer invoices by 10-20 days 📈

✅Streamline vendor payments and save 50-90% on fees 💰

  • Peakflo is now setting up a customer success team based out of Jakarta, to cater to startups and SMEs in Indonesia
  • Most importantly, we have begun building an environment that encourages intellectual curiosity, problem-solving, and ownership. An environment that provides the support and mentorship needed to succeed, learn, and grow ❤️

💪 What you’ll do

  • Interact with newly signed up customers and activate them by taking them through the onboarding steps
  • Understand finance team needs and provide tailored data-driven consultation
  • Help customers who face any problems during their activation journey
  • Be responsible for customer experience metrics along the entire customer journey
  • Monitor issues / complaints and troubleshoot by working with Product team

🤩 Bonus Points

  • Proficient at SQL

🤝🏼 Who you are

  • You are customer-driven: Understand deeply what our customer needs.
  • You make it happen: You learn fast. Execute with speed and embody a relentless work ethic.
  • You collaborate: You embrace diverse perspectives with curiosity and respect.
  • You foster meritocracy: You nurture a nonhierarchical and caring meritocracy.

Benefits

📈 Stock options - As repeat founders, we truly believe in building something valuable as a team with a strong sense of shared ownership

🏥 Medical insurance - We provide comprehensive group medical insurance so that you're always covered

🏡 Flexibility - We support a remote-friendly culture centered around trust and meritocracy

Why you should join Peakflo

Peakflo is a collections and payables SaaS built for businesses in SE Asia. Using its simple API and one-click accounting software integration, it enables businesses to streamline their entire finance operations. 187 finance team users (from early-stage startups to unicorns) use peakflo each week to:

✅Save 100 hours/month on finance ops ⏳

✅Get paid faster on customer invoices by 10-20 days 📈

✅Streamline vendor payment process and reduce fees by 50-90% 💰

Peakflo
Founded:2021
Team Size:15
Location:Singapore, Singapore
Founders
Saurabh Chauhan
Saurabh Chauhan
Founder
Dmitry Vedenyapin
Dmitry Vedenyapin
Founder