Indonesia Customer Success (Implementation Specialist)

Peakflo is a B2B Fintech SaaS startup part of YCombinator W22, that just raised $4.1M in seed funding and was picked by Techcrunch as their top 10 favorites out of a cohort of 400 and also in a TechCrunch exclusive

Experience: 2.5+ years of experience in customer facing roles in a B2B SaaS startup

Compensation: Competitive Market Salary with Stock Options

🚀 Who we are and what we’re building

• Peakflo is a 2021 founded, Singapore headquartered B2B Fintech SaaS startup
• Finance operations at any high-growth SMB or startup is plagued with resource-intensive customer collections and vendor payment processes. Teams spend hundreds of hours in manual processes and thousands of dollars on transaction fees each month
• Peakflo has 2 key solutions: one is an Accounts Receivables Automation SaaS and the other is an Accounts Payable Automation SaaS, both targeted at startups and SMEs
• Peakflo with its simple API and one-click accounting software integrations, allows businesses to streamline their customer collections and vendor payments. More than 50 companies, ranging from early-stage startups to unicorns in SE Asia, use Peakflo each week to:

✅Save 100 hours/month on finance ops ⏳

✅Get paid faster on customer invoices by 10-20 days 📈

✅Streamline vendor payments and save 50-90% on fees 💰

💪 What you’ll do

• Interact with newly signed up customers and activate them by taking them through the onboarding steps
• Understand finance team needs and provide tailored data-driven consultation
• Help customers who face any problems during their activation journey
• Be responsible for customer experience metrics along the entire customer journey
• Monitor issues / complaints and troubleshoot by working with Product team

🤩 Bonus Points

• Proficient at SQL

🤝🏼 Who you are

• You are customer-driven: Understand deeply what our customer needs.
• You make it happen: You learn fast. Execute with speed and embody a relentless work ethic.
• You collaborate: You embrace diverse perspectives with curiosity and respect.
• You foster meritocracy: You nurture a nonhierarchical and caring meritocracy.

Benefits

📈 Stock options - As repeat founders, we truly believe in building something valuable as a team with a strong sense of shared ownership

🏥 Medical insurance - We provide comprehensive group medical insurance so that you're always covered

🏡 Flexibility - We support a remote-friendly culture centered around trust and meritocracy