Peakflo

Bill.com for SE Asia

Customer Success Manager (India)

₹800K - ₹1.25M INR
Location
Remote (IN)
Job Type
Full-time
Experience
3+ years
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About the role

Peakflo is a B2B Fintech SaaS startup part of YCombinator W22, that just raised $4.1M in seed funding and was picked by Techcrunch as their top 10 favorites out of a cohort of 400 and also in a TechCrunch exclusive

Experience:

  • 2.5+ years of experience in customer facing roles in a B2B SaaS startup
  • Experience in planning and launching enterprise clients

Compensation:

  • Competitive Market Salary
  • Number of open positions: 2

🚀 Who we are and what we’re building

  • Peakflo is a 2021 founded, Singapore headquartered B2B Fintech SaaS startup
  • Finance operations at any high-growth SMB or startup is plagued with resource-intensive customer collections and vendor payment processes. Teams spend hundreds of hours in manual processes and thousands of dollars on transaction fees each month
  • Peakflo has 2 key solutions: one is an Accounts Receivables Automation SaaS and the other is an Accounts Payable Automation SaaS, both targeted at startups and SMEs
  • Peakflo with its simple API and one-click accounting software integrations, allows businesses to streamline their customer collections and vendor payments. More than 50 companies, ranging from early-stage startups to unicorns in SE Asia, use Peakflo each week to:

✅Save 100 hours/month on finance ops ⏳ ✅Get paid faster on customer invoices by 10-20 days 📈 ✅Streamline vendor payments and save 50-90% on fees 💰

💪 What you’ll do

  • Interact with newly signed up customers and activate them by taking them through the onboarding steps
  • Understand finance team needs and provide tailored data-driven consultation
  • Help customers who face any problems during their activation journey
  • Be responsible for customer experience metrics along the entire customer journey
  • Monitor issues / complaints and troubleshoot by working with Product team
  • Be a part of the renewal journey and build a long-standing relationship with the customer.

🤩 Bonus Points

  • Proficient at SQL
  • Prior knowledge of accounts payables and account receivables processes.

🤝🏼 Who you are

  • You are customer-driven: Understand deeply what our customer needs.
  • You make it happen: You learn fast. Execute with speed and embody a relentless work ethic.
  • You collaborate: You embrace diverse perspectives with curiosity and respect.
  • You foster meritocracy: You nurture a nonhierarchical and caring meritocracy.

Benefits

🏥 Medical insurance - We provide comprehensive group medical insurance so that you're always covered 🏡 Flexibility - We support a remote-friendly culture centered around trust and meritocracy

About Peakflo

Peakflo with its simple API and one-click ERP integrations, allows businesses to streamline their invoice-to-cash and procure-to-pay processes. 100+ companies, from scale-ups to enterprises, use Peakflo each to:

  • Save 2000 man-hours/month on finance ops
  • Get paid faster on customer invoices by 15-25 days
  • Cut vendor bill payment time by 50%
  • Automate three-way matching
Peakflo
Founded:2021
Team Size:45
Location:Singapore, Singapore
Founders
Saurabh Chauhan
Saurabh Chauhan
Founder
Dmitry Vedenyapin
Dmitry Vedenyapin
Founder