People.ai

Harnesses business activity to unlock growth.

Senior Consultant, Customer Success at People.ai

Location
New York, NY, USA / Remote
Job Type
Full-time
Experience
3+ years
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About the role

People.ai accelerates enterprise growth through the power of AI. With the industry’s only Revenue Intelligence System, People.ai frees all customer-facing teams, including sales, marketing, and customer success, from manual data entry by automatically capturing all contact and customer activity data, dynamically updating CRM and other systems of record, and providing actionable intelligence across management tools to realize the full selling capacity of the enterprise. Some of the world’s best brands are leveraging People.ai to transform their business, including Lyft, New Relic, Okta, Tanium, and Zoom.

At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own.

We're looking for a Sr. Consultant - Customer Success who will be responsible for the deployment, and product launch for some of our most strategic and largest customers, leveraging a consultative methodology to accelerate onboarding, minimize time to initial value and enable customers to transform their business leveraging the People.ai platform.

If you are a dynamic team player, a creative thinker who has fun tackling complex problems at scale, a strong relationship builder who thrives in a fast paced environment and are looking for a career-defining new challenge, we would love to hear from you!

Responsibilities

Define the initial customer experience post sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding. Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations and Customer Success teams Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language. Build strong relationships with Engineering, Product, Sales, Marketing and Customer Success teams to facilitate cross functional execution on all customer commitments. Build customer advocates and partner with marketing obtain customer references, testimonials and case studies Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap Always represent the People.ai brand and help grow the team and hire great talent

Requirements

3 to 6 years of relevant work experience Experience working in a SaaS software company is preferred Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc. is preferred Basic proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred Experience delivering consultative engagements at a consultancy is a plus Comfortable working in high velocity environments and dealing with ambiguity Ability to manage horizontally and vertically across internal and customer organizations Ability to build and cultivate relationships across business and technical stakeholders Experience navigating vast organizations across multiple stakeholders cross functionally

Founded in 2016 and based in San Francisco, the company is backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Y Combinator and others. In 2019, People.ai was recognized as a winner of the 2019 Bay Area Best Places To Work, an awards program presented by the San Francisco Business Times and the Silicon Valley Business Journal.

Why you should join People.ai

At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between in the world's largest business activity and identity graph, fed by massive amounts of realtime human activity data. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own.

You’ll be joining an all-star engineering team who previously shipped product and built infrastructure at companies like Facebook, Google, Twitter and Uber.

People.ai is based in San Francisco and is backed by some of Silicon Valley’s top investors including Y-Combinator, Andreessen Horowitz, Lightspeed, Index, GGV, and Shasta.