Plivo is an API platform for SMS and Voice calls in 190+ countries.

Head of People Americas

Job Type
6+ years
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About the role

Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence. Plivo’s mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, and Splunk, rely on Plivo to power their voice and SMS communications on a global scale.

Founded in 2011, Plivo has over 300 employees remotely across US and India. Plivo was a part of YCombinator and is backed by prominent investors, including Andreessen Horowitz and Battery Ventures.

Plivo has been profitable for the past 7 years, an unusual milestone for companies of this scale. Plivo’s success has landed it among the leading global CPaaS (Communications Platform as a Service) companies and at the cutting edge of the CPaaS sector, which is estimated to grow to $16 billion by 2025.

Plivo is looking for a versatile leader with early-stage startup experience, who is strategic, yet is a hands-on HR leader. As head of people, you will act as a champion for the company culture and support the company executives and leaders, enabling the company to develop and grow over time.

You will be responsible for the entire people function in the Americas, including people operations, recruiting, and organizational Development. You will also build and execute repeatable programs, processes, and policies to drive employee engagement and help align with Plivo's mission and vision.

Join us for a unique opportunity to work across the full spectrum of HR and people functions, including employee engagement, performance management, recruitment, compensation & benefits, to people operations.

Roles & Responsibilities

  • Act as a trusted strategic partner to the executive team and leaders to build, communicate, and execute a remote-first people strategy
  • Lead the talent acquisition function to identify ways to raise the bar and attract the best talent for our Americas location
  • Build and execute repeatable programs, processes, and policies to drive employee engagement and help align with Plivo's mission and vision.
  • Design and implement learning and development programs to engage, motivate, and retain employees and help them grow in their careers
  • Contribute to organization design, culture, and processes in supporting Plivo’s growth towards a global remote-first company

What we are looking for

  • 10+ years of people/HR experience, including talent management and talent acquisition/recruiting
  • Previous experience leading people strategy, ops, and recruiting functions at an early-stage company (Series A or even Pre-Series A)
  • Experience working in a globally distributed remote culture and comfortable working with teams remotely across different timezones
  • Deep knowledge of best practices in core talent and HR domains: DEI, learning & development, performance management, talent acquisition, and remote culture
  • Ability to connect, influence, and coach employees of all levels in the organization
  • Superior interpersonal, leadership, problem-solving, and critical thinking skills
  • Alignment with our values

Perks and Benefits

  • Fully remote work setup
  • Opportunity to own and grow the function from the start
  • Competitive Medical, Dental, Vision, and 401K benefits
  • Generous vacation policy

Why you should join Plivo

Plivo builds platforms and solutions that empower startups and larger businesses to connect and engage with their customers globally. Come join us, and be a part of this mission.

Thousands of innovative companies rely on Plivo to add communications capabilities to their web, mobile & desktop apps.

Today, we are amongst the leading service providers in the Communications Platform as a Service (CPaaS) market, which is estimated to grow to a whopping 10 billion dollars by 2022.

Team Size:190
Location:Austin, TX
Venky B
Venky B
Michael Ricordeau
Michael Ricordeau