PocketSuite

PocketSuite makes it easy for your clients to book and pay you

Product Manager at PocketSuite

$90k - $110k / 0.20% - 0.20%
Location
Remote
Job Type
Full-time
Experience
3+ years
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Yang Forjindam
Yang Forjindam
Founder

About the role

Hi! We're Pocketsuite! PocketSuite is a YC-backed mobile platform for service businesses - fitness trainers, home cleaners, dog walkers, hair stylists, estheticians, therapists, life coaches, etc. - helping them monetize their calendar. PocketSuite empowers the U.S. market of 20 million service professionals generating $800 billion in sales with a mobile cloud solution for running their business. Thousands of businesses run on and over 500,000 clients book and pay their Pros on PocketSuite today and we're growing fast.

PocketSuite lets any small business owner run their business entirely over text. On average our customers are paid in under 24 hours, grow income by 30% within a few months of joining PocketSuite, and spend fewer hours per day on scheduling and payment collection after switching to PocketSuite. From calendar sync to appointment confirmation to contract e-signatures to text message auto-reminders, PocketSuite is an all in one app for solopreneurs to run their business. It is both easy to use and capable of eliminating meaningless work so service professionals can do more of what they love. If you can send text messages, you can use PocketSuite.

Our Values ⚖️

Engineers and product obsessed - we loathe over-engineering, we cringe anytime a customer reports a bug and we release new versions every 2 weeks. We love our customers - solving their problems and helping them grow and succeed in a rapidly changing world. Oh yeah we also love their 5 star reviews. We love disrupting the status quo - we believe everyone globally in the industries we're going after will be using a mobile app as their primary business tool by 2021. We understand that it is critical to measure what matters. So we don't take victory laps nor do we pause to take a break unless the scoreboard reflects that we are #winning as it relates to our customer delight and growth goals. We don't just think of this as a job. In our spare time, this is what we do and who we are. Our obsession with small business, fintech, smart growth, and cool apps is a 24/7 thing. We believe only three things matter as we build out our business: building a great product, delivering awesome customer service, and a killer instinct for activating and engaging new users... which leads us to:

Who are we looking for 😎

You love the idea of making it easy for anyone to work for themself and make a great living. That idea fires you up so much, you are willing to go to the wall to bring it to life. We are looking for a data driven, scrappy, results oriented Product Manager who recognizes that creating a product users love, delivering world-class customer success, and serving as a multiplier on the team is a winning strategy. We’re also looking for someone who is comfortable with the UX side of things. If you are comfortable navigating auto-layout on Figma then this role is for you!

You have a track record for high customer empathy, data driven opportunity identification, collaborative problem solving, and going the extra mile to achieve a shared "win". You believe in product roadmaps, process alignment, taking big swings at creating new features, while getting small improvements "high visibility, high need" features out quickly, testing/testing/testing, and continuous improvement. You thrive on making contributions across the business and also enjoy carving out "deep work" opportunities in specific areas.

Someone who has created his or her own startup or been team member #1 or #2 at another startup. Someone who has achieved "real" not "vanity metric" traction and exited - voluntarily or involuntarily. Someone who wants to do it all over again, but better ... with a team that has the talent and runway to go all the way. Someone who believes the fact that people with time and talent don't have a transparent, frictionless path to make a great living is a crime. Someone who has done their homework and knows exactly where they plan to add value to realize our vision. Someone who is highly resourceful and effective when things are most uncertain. Someone who has the ability to nurture a feature from concept to launch to post-launch impact monitoring to a seamless iteration cycle. Let's not get bogged down with the technicalities of planning poker, but project management skills are definitely a bonus! Someone who is modest, but intense. Pragmatic with a sense of urgency. Leads with data yet trusts his/her intuition. Someone who has strong views, but holds them lightly. Someone who knows that it is now or never.

What will you be doing? 💻

• Become a product expert with deep understanding of user personas, use cases, performance metrics, industry standards, competition, and trends for our top industry verticals • Conduct research, conduct discovery interviews with users, create high fidelity mockups, draft PRDs, project manage the design and development phase, demo new features, develop QA plans/acceptance criteria, complete testing, work with Release & Product Marketing Teams, brief Customer Success Team, develop and send release notes • Participate in "Customer Success Pro" jam sessions by phone or in app for a half day two times a week to stay close to our users, understand their current experience, and continue to deepen your product knowledge • Leverage our analytics platform to support team members across Customer Success, Marketing, & Payment Operations teams in developing performance metric baselines and dashboards to inform their experiments and monitor progress

Requirements: • Bachelor’s degree • 2+ years of product management experience • Strong experience or interest in UI/UX • Demonstrated professional experience using Excel; • Experience with Heap, Mixed Panel, SQL is a plus • Mobile product background [a plus] • Payments, SaaS, and fintech knowledge and interest [a plus] • Excellent verbal and written communication skills • Confident, proactive self-starter who is extremely organized, detail oriented, and goal driven • Ability to react, adapt, and learn quickly • Process-oriented with an understanding of the need to move fast • Weekend availability • Prior experience working in a fast growth startup environment • Most people you've worked with would put you in their top 5 • You should be able to ace our technical interview [no puzzles, no tricks] • The details matter to you [PRDs, pixel perfect design, acceptance testing, continuous performance monitoring] and you take lots of pride in your work. • You're not into shiny new things and TechCrunch headlines • You are all about building systems that create real value for real people - over the long term • Looking for an "ALL IN" team and workplace culture

Why you should join PocketSuite

Hi! We're PocketSuite!

PocketSuite is a YC-backed mobile platform for service businesses, ranging from fitness trainers, photographers, and home cleaners to dog trainers, hairstylists, therapists, and life coaches. Businesses use PocketSuite to get booked, paid, and message their clients. We make the work of running your own business simple for solo operators and small teams. PocketSuite empowers the U.S. market of 20 million service professionals generating $800 billion in sales with a mobile cloud solution for running their business. Thousands of businesses run on PocketSuite. Over 500,000 clients book and pay their Pros on PocketSuite today and we're growing fast.

PocketSuite lets any small business owner run their business entirely over text. We also have a desktop solution for businesses. On average our customers are paid by their clients in under 24 hours, grow income by 30% within a few months of joining PocketSuite, and spend fewer hours per day on scheduling and payment collection after switching to PocketSuite. From calendar sync to appointment confirmation to contract e-signatures to text message auto-reminders, PocketSuite is both easy to use and eliminates meaningless work so independent professionals can do more of what they love. If you can send text messages, you can use PocketSuite.

Our Values ⚖️

  1. Engineers and product obsessed - we loathe over-engineering, we cringe anytime a customer reports a bug and we release new versions every 2 weeks.
  2. We love our customers - solving their problems and helping them grow and succeed in a rapidly changing world. Oh yeah, we also love their 5 star reviews.
  3. We love disrupting the status quo - we believe everyone globally in the industries we're going after will be using a mobile app as their primary business tool by 2021.
  4. We understand that it is critical to measure what matters. So we don't take victory laps nor do we pause to take a break unless the scoreboard reflects that we are #winning as it relates to our customer delight and growth goals.
  5. We don't just think of this as a job. In our spare time, this is what we do and who we are. Our obsession with small business, fin tech, smart growth, and cool apps is a 24/7 thing.
  6. We believe only three things matter as we build out our business: building a great product, delivering awesome customer service, and a killer instinct for activating and engaging new users.