Interactive meetings and presentations
Our customer support team builds that trust through calls, emails, chat, and the occasional screen share. This gives people the confidence to deliver interactive presentations that are open and engaging. Poll Everywhere users tend to be leaders in their organizations and they reach out for help because they're preparing for a presentation that just can't go wrong. Sometimes they're nervous, and sometimes they're on a deadline. Because of this, we elevate support as a practice much more than most tech companies.
This role is highly technical and requires you to take end-to-end ownership of customer-facing issues such as advanced troubleshooting and root cause identification. Our Customer Support team is based on levels, because of this, we only hire experienced people for this role. Our Senior Technical Support Specialist l is the first level of our support team. From there it goes to Senior Technical Support Specialist ll, then to Advocate. All of our CS Team members are Senior as our product is complex and technical in nature.
Our growth has created an environment for career advancement and rewarding challenges. Former support team members have gone on to become customer success managers, product managers, front-end engineers, and operations managers all within Poll Everywhere. Support team alumni now work at Accenture, Google, and Chorus.
Think technical/soft skills that will help people succeed in the role
Poll Everywhere stands out for being one of the very few successful growth startups who are purposefully unfunded after YC's initial $20K investment. Our mission is to improve presentations by turning them into two-way conversations. That started with putting several "clicker" companies out of business and quickly becoming the largest text message voting platform. It continues with interactive tools and games that make presenters more authentic listeners and teachers. Poll Everywhere has been used in millions of everyday presentations, at over 75% of the Fortune 1000, thousands of universities, even on prime time TV. Presenters at TED, Google, McDonalds and Stanford trust us to enliven their slides.