Popl

The #1 Digital Business Card Platform for Teams and Individuals

Customer Success Rep - Popl Teams

Location
Los Angeles / Remote
Job Type
Full-time
Experience
3+ years
Connect directly with founders of the best YC-funded startups.
Apply to role ›
Jason Alvarez-Cohen
Jason Alvarez-Cohen
Founder

About the role

Hi there, we are Popl!

  • We are looking for our first Popl Teams Customer Success Representative. You will be working mostly with Teams clients that are using our platform, and work directly with our data scientists, Popl Teams Software Team, and customer service team. You will be assisting our Teams clients with customer service requests, specifically with tech support. Popl Teams is our new, team based, desktop platform that provides businesses a new way to manage their companies digital business cards from one central dashboard.

Summary on Popl:

  • Popl is the next generation business card. Professionals use our NFC products + QR codes to instantly share contact info with potential clients. Our goal is to completely replace the business card with rapidly growing NFC + QR Code technology that allows our users to get more connections, more leads and more sales in a contactless, environmentally friendly way!

What are we Looking For:

  • A self-starter who is enthusiastic, great with people, skilled in trouble shooting, and excited to become our newest Popl Enterprise expert.
  • General customer service experience + tech support experience (not required, but tech support experience is a plus)
  • Ability to maintain daily email and text correspondence with clients as well as phone support
  • Ability to work with our SQL backend to address various user requests (training provided)
  • Ability to troubleshoot customers’ technological difficulties (customer issues can range from simple to difficult in nature). Note: adequate training will be provided for developing troubleshooting skills and team will be available to assist with complex tickets

Hiring ASAP

  • If you are interested in working with us, please reach out immediately, thank you!

Why you should join Popl

Popl is the next generation business card. Professionals use our products to make instant digital connections with potential clients.

We’re a hardware and software company. We sell NFC products that enable our users to instantly share their digital business card with anyone they meet. Our premium in-app subscription, Popl Pro, surpassed 7 figures of ARR in 2021. We recently launched Popl Teams, our B2B SAAS application that allows companies to manage their entire teams' digital business cards in one dashboard.

We raised our $2.2M seed round in May 2021 and plan to raise our Series A later in 2022. At this time, we are looking to scale up our team, and we'd love for you to join us.

We are Popl, thank you!

Popl
Founded:2020
Team Size:12
Location:Los Angeles, CA
Founders
Jason Alvarez-Cohen
Jason Alvarez-Cohen
Founder
Nick Eischens
Nick Eischens
Founder
Jeremy W. Greenfield
Jeremy W. Greenfield
Founder