Communications suite for home service professionals

Senior UI/UX Designer

Boston, MA / Remote
Job Type
3+ years
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Shannon Kay
Shannon Kay

About the role

⚡ What you'll do

  • Plan, conduct, and interpret user research and competitor analysis
  • Create prototypes and wireframes to conduct usability testing and to inform design decisions
  • Work closely with our Chief Product Officer, contributing strategically and playing a key role in the product development process

🎯 What we're looking for

  • 3-5 years experience as a UI/UX designer or similar role
  • Excellent problem-solving and design-thinking skills to accurately capture user needs and translate those into design principles
  • Solid understanding of Figma
  • Excellent written and verbal communication skills
  • Excellent problem-solving skills to address dynamic, complex problems early
  • Desire to work with or experience working with small teams in an agile, startup environment

🤗 Who you are

  • Team player with a passion for learning
  • Self-starter who finds comfort in ambiguity
  • Goofball who loves having fun

🙌 What we offer

  • Competitive cash compensation and equity package
  • Monthly stipends for medical/dental/vision coverage
  • Signing stipend for technology and workspace enhancements
  • 401(k) plan
  • Unlimited vacation, 7 company holidays including election day, and 1 personal volunteer day a year
  • Opportunity as our first full-time designer to take on significant responsibility and ownership in building a product that can change the lives of home service pros
  • Fun-filled team that doesn’t take themselves too seriously, including virtual cameos from the team dog mascots Caro and Alta

🌎 Where you'll work

We're a remote-first team with presence in NYC, Boston and LA. You can view our website at

Why you should join ProPhone

ProPhone believes that home service pros and small businesses are the backbone of the economy and have gone too long without the right technologies. We are building a communications suite to help pros grow their businesses professionally while spending less time managing customers.

ProPhone is co-founded by Nick Ornitz (CEO), Shannon Kay (CPO) and Dan Stepanov (CTO). We're a YC-backed and seed-funded startup, and it's time to start growing our team. We're looking for founding members who can not only help us shape our product but also shape the company itself.

We care deeply about a culture that is inclusive and equitable for people of all backgrounds and experiences. We particularly encourage people from communities that tend to be underrepresented to apply, including but not limited to women, people of color, and people who identify as LGBTQ+.

We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.