Pulley

Pulley helps startups manage their equity and cap table

Support Associate

$55K - $85K
Location
CA / Vancouver, BC, CA / US / Remote (CA; Vancouver, BC, CA; US)
Job Type
Full-time
Experience
1+ years
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About the role

Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be.

We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build equity management tools for founders. Pulley is growing quickly with over 3000 customers including unicorns like Clubhouse, Birdies, and Coda - all within our first year of product launch. Our trajectory is fueled by top investors like Founder's Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we’re growing the team to meet the demand.

🛠 Responsibilities

  • Effectively and efficiently resolve customer inquiries via email, phone, and chat
  • Create well-articulated, personalized responses for a variety of customer requests
  • Triage incoming requests and spot trends in customer issues to share with the rest of the team
  • Identify, reproduce, and report bugs for the engineering and product team
  • Understand and respond to support metrics and drives for improvement
  • Document and create assets to support the customer’s understanding of the product

🙌 Qualifications

  • 2+ years of experience working in customer support
  • Feel confident working with tickets that deal with financial issues, equity, and cap table management systems, or other problems of a fairly technical nature
  • Ability to communicate technical issues in a simple, user-friendly manner
  • Passionate about delivering a positive customer experience
  • Empathy and tact when working with customer issues under pressure

Our Culture

TL&DR - Pulley is a unique fit, tailored for those who align with our values and culture. We are looking for people who are excited about building a great company, not just working in a high-growth startup. In addition to function-specific skills, here are some traits that enable our team members to thrive:

  • First Principles Thinking. We believe in breaking down problems into their most basic parts. We don’t reject ideas because they haven’t worked before. We understand “why did certain things work?” and apply it to our situation.
  • Ship It & Iterate. Shipping is the starting line for learning. Ship something, talk to users, get feedback, and iterate. We focus on the inputs, on what we can control, not the outcomes. We take our best bets, and don’t fixate on the finish line.
  • Boldly Honest & Aggressively Considerate. Being boldly honest means we push one another to act from first principles, set and hit goals, and ruthlessly prioritize. Being aggressively considerate means we care about each other as humans to win as a team. We speak up and embrace feedback.
  • Default Yes. We believe that something is possible unless proven otherwise. Hard problems are often solved by people who didn’t know it was impossible.

We’re also inspired by the culture work done at other companies and plan to develop our own playbook here too. One of the concepts that resonate most with us is the importance of stunning colleagues. If you like the sound of our environment and you’re passionate about joining a team like the one we’ve described, we'd love to talk!

About Pulley

Our Mission

Pulley's mission is to make it easier for anyone to start a company and envisions a future with more founder-led companies and employee-owners. With Pulley’s equity management tools and insights, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be.

We are growing quickly

We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build equity management tools for founders. Pulley is growing quickly with over 1,700 customers, including unicorns like Clubhouse, Birdies, and Coda - all within our first year of product launch. Our trajectory is fueled by top investors like Founder's Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we’re growing the team to meet the demand.

We are team of 42 (and growing!) with four former Y Combinator founders on the team. Yin (founder) sold her last company to MSFT. We are solving a real need with a huge market and are looking for great folks to join our team.

Join Pulley

To join our team, apply on Bookface or send an email to yin@pulley.com.

Pulley
Founded:2020
Team Size:68
Location:San Francisco
Founders
Yin Wu
Yin Wu
Founder