QuikNode

Tools & infra to build and scale high-quality blockchain applications.

Web3 Support Engineer

Location
Remote
Job Type
Full-time
Experience
3+ years
Connect directly with founders of the best YC-funded startups.
Apply to role ›
Auston Bunsen
Auston Bunsen
Founder

About the role

Description & Responsibilities:

There's never been a better time to start your career in blockchain & web3!

As a Web3 support engineer, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests. You will be responsible for ensuring that we provide resolutions to customers quickly and when that is not possible, translate customer hardships into actionable items for our engineering team to fix. Our network is servicing more than 30 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling and more.

You won’t be alone because we expect every engineer to spend at least one day on customer support to understand our customer better.

We’re looking for a self-starter, who is communication focused with a deep sense of ownership and a team mentality to collaborate on achieving high quality customer experience.

You can expect to meet on a daily basis to go over customer issues, task progress and design solutions. You’ll be working primarily with the technical team.

We need you to have experience with:

  • Basic scripting in one or more of the following languages: Python, GoLang, Ruby
  • The HTTP Spec (What is a 404? What is a 502? 503?)
  • The Ethereum JSON RPC spec: https://eth.wiki/json-rpc/API
  • Dealing with technical customer support
  • Getting familiar with and setting up software you may be unfamiliar with
  • Being extremely thorough in debugging and documenting issues for other teams
  • Documenting your processes and share knowledge

What you've likely done:

These are examples of things we would like to have seen you achieve in the past - don't worry about a perfect 1:1 match:

  • Have handled customer support in a technical capacity
  • Worked on a remote team of 10-15 people
  • Written scripts to figure out why some technical thing is not working
  • Managed refunds, credits and charges in Stripe
  • Lead a customer support team in a technical capacity

Why you should join QuikNode

At QuikNode, we are building infrastructure for the future of the Internet, the Web3.0.

Our mission is to help blockchain ecosystems scale, by providing accessible core infrastructure. We have a passion for Internet technology and building blockchain infrastructure that just works.

QuikNode powers DApps in #DeFi, #NFT, Crypto and many more exciting sectors. Our products empower users all over the world - servicing over 30 Billion requests per month.

Got what it takes to be in one of the most exciting industries right now?

Come build infrastructure for the next evolution of the Internet -- Apply Now!