We automate operations for hospitals and health systems

Product Marketing Manager - Retention

$115K - $140K
Remote, United States / Remote (US)
Job Type
3+ years
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About the role

The Company

Did you know there is over $1 trillion of waste every year in healthcare? One of the biggest contributors to the staggering amount of waste is inefficient operations. If you’ve ever spent hours waiting in the ER; if a hospitalized family member experienced a delayed discharge; if you’ve had to schedule a surgical procedure far into the future due to lack of available Operating Room time — then you understand the kinds of problems we solve. 

Our mission is to simplify how healthcare operates.  We partner with health systems to automate care operations — all of the operational activities involved in delivering care, from discharge planning, to OR access, to patient flow, and more. Our software combines AI, machine learning, and behavioral science to power best-practice solutions for settings across the hospital and system. Solving those problems not only benefits patients, but it also eases the burden on physicians and nurses, and drives significant economic value for hospitals as well. 

We work with leading health systems, academic medical centers, and community hospitals across the country.  We’ve raised over $95M in funding from some of healthcare’s leading investors, including Thomas H. Lee Partners, Bessemer Venture Partners, Norwest Ventures Partners, Mayfield Fund, and more. We’ve also been recognized by Fast Company’s 2022 World Changing Ideas Awards, The Robert Wood Johnson Foundation, CB Insights, and more. 

Are you interested in simplifying how healthcare operates? Then join our amazing, mission-driven team and help health systems discover world-class operations that are essential to delivering world-class care.  

The Role:

We are seeking a talented product marketing manager to partner with our customer success and product teams to be a driving force to bring the product to market at scale across hospitals and health systems in the U.S. You will create marketing experiences that surprise and delight our customers, whether that’s through email campaigns, in-app messages, brochures, webinars, and other mediums. You will play a crucial role in working with the delivery teams to help ensure a seamless implementation process and work with the product and CS teams to launch new features and products to our existing customer base: surgeons, healthcare executives, and OR Leaders. You have a reputation for building rapport with customers and excel at communicating directly to them. You’re a highly creative and an excellent writer but can also build processes at scale, and rely on data to guide you. 

Core Responsibilities:

  • Optimize and accelerate time to go-live:  

  • Increase customer adoption of new and existing product features:

  • Increase customer NPS, referenceability, and create success stories:

  • Increase customer advocacy with delightful marketing experiences: 

  • Reduce churn risk:

Minimum Requirements:

  • 4-6 years of full-time marketing experience. Bonus if you’ve been a customer marketing manager or have experience with marketing to existing customers and increasing retention.

  • Must have hands-on experience as a SaaS product marketer. Bonus if you have experience working as a product marketer in the healthcare industry.

  • Outstanding written and oral communication skills.

  • Knack for designing compelling presentations.  

  • Experience working cross functionally to deliver a superior customer experience.

  • Must be a self-starter who excels at multitasking and thrives in a fast-paced environment

  • Outstanding project management and operational skills with an ability to prioritize amidst many moving pieces and complete tasks with high quality and on-deadline

  • Excellent time management skills with the ability to prioritize and shift workload to meet deadlines 

  • A marketing portfolio of produced work

  • Ability to travel up to 25% to client visits

We consider several factors when determining compensation, including location, experience, and other job-related factors.

Salary Range: $115,000 to $140,000 annually + equity + benefits- Qventus expects to hire for this position near the middle of the range. Only in truly rare or exceptional circumstances where a candidate's experience, credentials, or expertise far exceed those required or expected will we consider and offer at the top of the salary range.

Qventus offers a competitive benefits package including medical, dental, vision, paid time off, company holidays, and a stock option plan.

Qventus is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Candidate information will be treated in accordance with our candidate privacy notice which can be found here:<u>https://qventus.com/ccpa-privacy-notice/</u>

This position does not provide visa sponsorship.

Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.


About Qventus

We are a team of technologists, software engineers, doctors, nurses, and lean healthcare experts with on-the-ground experience solving operational challenges in clinical environments. Qventus helps hospitals like Stanford/Mayo Clinic/Emory/New York Presbyterian reduce wait time for patients, prevent patient falls, and generally helps hospitals deliver a better and safer experience for patients, resulting in reduced injuries, loss of life, and financial waste.

We're making a big difference. Qventus has meaningfully affected patient experiences and outcomes for almost 4 million patients across the united states. Our platform works with hospital data to predict negative outcomes for patients and associated potentially disastrous situations that are likely to occur, then applies our system of action to reach the right doctors and nurses, at the right time, telling them where to go to stop these events before they happen. Think Minority Report applied to hospitals.

Our founding team has done this before. Two of our three founders worked in consulting for over a decade solving efficiency problems in hospitals. They know hospitals, where they've been, where they want to go, and how to work within them to drive the necessary mind shift and change management we need to drive this new wave of technology.

Our team is top notch! We have the fortune of having amazing engineerings and data scientists from top schools (Stanford, MIT, Cal, etc.) applying the latest in artificial intelligence and machine learning to create products that help healthcare organizations around the world and their people adapt in the moment and make the right decisions from the most complex data. Furthermore, we employ several practicing clinicians (practicing surgeons, doctors, nurses) in the company to help us understand the hospital environment. We take what we do very seriously.

Team Size:163
Location:San Francisco
Ian Christopher
Ian Christopher
Mudit Garg
Mudit Garg