R2

Stripe Capital-as-a-service

Collections Lead at R2

Location
Mexico City, Mexico / Remote
Job Type
Full-time
Experience
3+ years
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Roger Larach
Roger Larach
Founder

About the role

Who we are

At R2, we believe that small and medium businesses are the productive engine of society. Small and medium businesses (SMBs) make up over 90% of companies in Latin America, yet they face a trillion-dollar credit gap. Our mission is to unlock SMBs’ potential by providing financial solutions that are tailored to their needs. We are reimagining the financial infrastructure of Latin America - where SMBs financial needs are satisfied without ever having to go to a bank.

R2 integrates with payment processors, POS systems and marketplace apps in Latin America to embed tailored financial services that SMBs can then leverage. We are a tight knit team coming from organizations such as Google, Nubank, McKinsey & Co., Mercado Libre, Globant, JP Morgan, Clip, and WeWork. We are backed by world-class investors such as General Catalyst and Y Combinator, among others.

As a Collections Lead we’re looking for an experienced leader eager to leverage our unique repayment-through-sales model to innovate in optimizing capital recovery from underperforming clients.

What you’ll work on:

  • Execute collections touchpoints (calls, emails, WhatsApp messages) for underperforming clients
  • Quantify touchpoint effects on performance
  • Iterate messaging and touchpoint strategy to optimize capital recovery
  • Capture and communicate underperforming client insights to Credit Analytics team
  • Empower customers making sure they know the benefits of accelerating repayments
  • Coordinate with third-party collections agencies to optimize write-off capital recovery
  • Actively advocate for said solutions and own their implementation
  • Support Head of Operations in executing non-automated processes
  • Align servicing and collections language with partners and compliance

Who you are:

  • Passionate about customer service, SMBs, and technology
  • Great people skills - good listener, enjoys engaging in discussions with people from different backgrounds and are willing to go beyond and delight customers
  • Able to give and receive constructive feedback
  • Creative problem solver
  • Data-driven, analytical, and multi-tasking skills
  • Ability to break down a complex problem and explain it very simply to a customer
  • Able to develop rapport and demonstrate a caring attitude towards customers and colleagues
  • Bachelor degree
  • Experience in managing manual processes and building scalable solutions simultaneously
  • Experience in working with SMBs is a plus
  • Stellar written and oral communication skills in Spanish
  • Motivated self-starter, with a bias for action, who thrives in a hyper-growth environment

Why you should join R2

R2 enables platforms to offer flexible financing to their merchants in Latin America

These merchants are typically small and medium businesses (SMBs), which make up over 90% of companies in Latam yet face a trillion-dollar credit gap. At R2, we believe that SMBs are the productive engine of society.

Our mission is to unlock their potential by providing financial solutions that are tailored to their needs, right where they buy and sell. We are reimagining the financial infrastructure of Latin America - where SMBs financial needs are satisfied without ever having to go to a bank.