ReadMe

Beautiful, personalized, interactive developer hubs

Solutions Architect at ReadMe

Location
San Francisco, CA / Remote
Job Type
Full-time
Experience
1+ years
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About the role

The Solutions Architect is a perfect role for someone who has some technical expertise, lives on the front line of the API industry, and wants to stay close to customers at a fast-moving startup. Do you have a knack for explaining technical concepts? Do you want to work closely with big-name companies to provide expert advice and solve some of their toughest problems? If so, you‘re the person we’re looking for!

At ReadMe, the Sales team finds companies that ReadMe can solve problems for, and our Customer Experience team helps folks who already use our product. But, how does a customer get from Point A to Point B? That’s where you come in—you’ll work pre-sale with customers to help them implement stellar API documentation! By the end of your journey with each customer, they’ll have taken advantage of all the ReadMe features available to them, and be experts on working with our product.

We're a small team of humans (and one owl) working together to do big things, and we’re growing fast! That’s where you come in. Since we’re a startup, you’ll make a big impact on ReadMe both in the daily responsibilities of your role and beyond.

🦉 What we do 

ReadMe helps more than 5,000 leading startups and tech companies build beautiful, personalized, and interactive developer hubs. If you’ve ever visited the developer docs for Intercom, Airbnb, or Notion, you’ve used ReadMe!

We love what we do because it’s so much more than just documentation. We’re providing tools for teams to build a better developer experience and make their products and APIs easier to use. We’ve got great support from our investors at Accel who led our Series A, and our interview process reflects the open, caring, and whimsical culture we want to maintain as we scale.

✅ What you’ll do here

  • Engage with our Sales team toward the end of the sales cycle to put together a product implementation plan for new customers. 
  • Manage new Enterprise customer onboarding along with the Customer Success Manager to make sure they succeed in creating amazing documentation with ReadMe. Own the technical implementation items to help facilitate a successful launch!
  • Identify opportunities for growth and areas for improvement.
  • Advise on OAS (Open API Specification) file composition, build custom scripts (in Node/PHP) to help customers automate tasks, and help migrate and create content in their new docs on ReadMe.
  • Act as an ongoing technical resource for Enterprise customers as needed by the Support and Customer Success team.
  • Run product backtesting.

💙 You'll love this job if you are...

  • Excited about enabling the best possible API experience for thousands of companies, and even more users.
  • Passionate about working with others—you’ll be collaborating with lots of new customers, and our Sales, Customer Experience, and Enterprise Engineering teams! 
  • An outstanding communicator, very organized, and able to manage multiple projects at once.
  • Able to synthesize the scope of any project into an executable plan.
  • Experienced in being a strong advocate for a diverse range of customers.
  • An expert in APIs, API users, and API documentation.
  • Experienced with front-end web design (JS/HTML/CSS), SSO, custom authentication methods, JWT, and scripting (Node/PHP).

🌱 How you'll grow within one month

  • Learn from people around the ReadMe org about our product and what it can do for customers!
  • Get to know the sales team and understand how customers evaluate ReadMe.
  • Get to know the other people you’ll be working with! This will include the heads of departments, Enterprise Engineers, and Customer Success Managers.
  • Collaborate with them and start to execute some implementation plans.

3️⃣ Within three months, you'll...

  • Be comfortable doing your own implementations, and maybe put your own spin on it!
  • Recommend areas of improvement in the product and processes you work with.
  • Be advanced enough at using ReadMe to advise on custom CSS/JS/HTML for customers.

6️⃣ Within six months, you'll...

  • Give cross-functional feedback on how to make implementation better for the customer.
  • Consult on how we can best embed an amazing onboarding experience into the product itself.

🛣 What's the hiring process like?

  • We can’t wait to read your resume and (hopefully personality-filled) cover letter! Let us know what excites you about the role, and help us get to know you better!
  • If we think we might be a good fit for you, we’ll set up a phone chat with Chiara Clough, our Head of Customer Experience! We’ll tell you more about the role, and get a chance to hear about your experiences.
  • Next, we'll give you a short take-home assessment that you'll then go over on a call with Andrew Walton, our Solutions Architect.
  • Then we’ll invite you to an "onsite" interview conducted over Zoom! We start with a 15-minute get-to-know-you with the Customer Experience and Sales teams so you can meet the people you’ll be working with, and then have you talk with people one on one in the afternoon.
  • We’ll let you know how things went within a week! If it still seems like a good fit all around, we’ll extend you an offer! If not, we will update you to let you know so you aren’t left hanging.

At ReadMe, we’re committed to cultivating a diverse and inclusive workplace. We welcome people of all backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

Not sure if you’d be the right fit? Apply anyway! We’d love to see your application.

This role will start out remotely due to COVID-19. We want to make sure all our employees feel safe in their work environments! Eventually, we plan for this role to be on-site at our San Francisco office (unless otherwise noted in the job title), though our plans for remote flexibility are currently in flux. If you are not based in the Bay Area, please note that in your application so that we can discuss potential relocation.

Why you should join ReadMe

ReadMe helps more than 5,000 leading startups and tech companies build beautiful, personalized, and interactive developer hubs. If you’ve ever visited the developer docs for Intercom, Airbnb, or Notion, you’ve used ReadMe!

We love what we do because it’s so much more than just documentation. We’re providing tools for teams to build a better developer experience and make their products and APIs easier to use. We’ve got great support from our investors at Accel who led our last round, and our interview process reflects the open, caring, and whimsical culture we want to maintain as we scale.