Release

Environments as a service

Technical Account Manager

Location
Remote
Job Type
Full-time
Experience
3+ years
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David Giffin
David Giffin
Founder

About the role

Release is looking for a Technical Account Manager to join our growing team. Release delivers Environments-as-a-Service leveraging the power of Kubernetes and your cloud provider. The product development lifecycle often gets bottlenecked when teams don’t have ample environments to get their jobs done. Managing and creating new environments is a laborious task that many teams put off at the expense of product velocity.

The core concept behind the platform is the idea that Release’s cloud environments are plentiful and accessible to everyone throughout the development process. Developers, QA, product managers, sales operations teams and stakeholders will never face bottlenecks waiting on environments to get their job done. Release environments are created automatically with a Pull Request or on-demand with a click of a button for even the most complex applications. With ample environments product velocity increases and teams can focus on customer solutions, not maintaining dev platforms.

We’re currently a remote team, with members across the US. We’re well-funded by investors such as Sequoia and CRV. We have proven product-market fit and are scaling our GTM team to grow our customer base. Release is looking for a Technical Account Manager that will work directly with customers to ensure success on the Release platform.

As a Technical Account Manager, you’ll be joining the go-to-market team. You’ll be responsible for owning the relationship with customers post-sale and enabling Release’s growth by expanding product adoption within the existing customer base. You will partner closely with Release’s Integration Engineering (Onboarding) Team, Solution Engineers, Support Team, and Account Executives to ensure customers have an exceptional experience on the Release platform.

Responsibilities:

  • Own and manage customer’s onboarding experience post-sale by working closely with the onboarding engineering team to ensure timely execution of the onboarding plan Assess the health of existing customers and determine leading indicators to better understand customer patterns/ churn
  • Understand client's business objectives/impact and apply your expertise to resolve issues and ensure customer success
  • Help customers triage and resolve support needs by working closely with Release’s support team
  • Meet regularly with strategic clients, both remotely and on-site, to review support interactions, major issues, upcoming releases
  • Communicate best practices to increase product usage across additional teams and use cases
  • Be the advocate and voice of the customer’s requirements and challenges within various teams at Release
  • Own escalations, working with Release’s integration team, support team, sales team, and engineering teams to ensure timely resolution, while communicating effectively with customers
  • Maintain strong technical knowledge of Release’s product offerings and be able to educate customers on best practices, preferred configurations, and next steps for customer issues
  • Collaborate with Account Executive and Sales Engineer on any cross-sell, up-sell, and renewal opportunities

Qualifications:

  • 5+ years SaaS or IaaS customer-facing experience
  • Technical depth within DevOps, Cloud (AWS, GCP, or Azure), and Kubernetes
  • Ability to earn trust and communicate at C-suite and VP level
  • Collaborative with proven success working across multiple internal stakeholders to ensure customer success
  • Motivated, detail oriented, and have a desire to continuously learn
  • A self-starter, willing and able to take on hard problems and work both autonomously and as part of a team
  • Someone who wants to work in a fast paced environment
  • A powerful sense of pragmatism to figure out what needs to be done right versus right now
  • A curiosity about technology and a desire to use it to solve problems across various domains

Why you should join Release

Every company that is building software has to manage environments. This is time consuming and takes away from building things customers want. Most companies have one or few staging environments that become bottlenecks as code must run in staging before releasing to production. Applications are also getting more and more complex and development is getting harder to do on your laptop. Release solves these problems by making repeatable environments for every developer on every Pull Request.

Release
Founded:2019
Team Size:4
Location:Los Angeles, CA
Founders
David Giffin
David Giffin
Founder
Erik Landerholm
Erik Landerholm
Founder
Tommy McClung
Tommy McClung
Founder