Environments as a service

Technical Support Engineer

Job Type
Any (new grads ok)
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David Giffin
David Giffin

About the role

Release is looking for a Technical Support Engineer to join our growing team. Release delivers Environments-as-a-Service leveraging the power of Kubernetes and your cloud provider. The product development lifecycle often gets bottlenecked when teams don’t have ample environments to get their jobs done. Managing and creating new environments is a laborious task that many teams put off at the expense of product velocity.

The core concept behind the platform is the idea that Release cloud environments are plentiful and accessible to everyone throughout the development process. Developers, QA, product managers, sales operations teams and stakeholders will never face bottleneck waiting on environments to get their job done. Release environments are created automatically with a Pull Request or on-demand with a click of a button for even the most complex applications. With ample environments product velocity increases and teams can focus on customer solutions, not dev platforms.

We’re a remote team, with members across the United States. We’re well-funded by investors such as Sequoia and CRV. Release is looking for a Technical Support Engineer that will work directly with customers to ensure success on the Release platform.

As a Technical Support Engineer at Release, you’ll be responsible for interfacing with customers. You’ll be joining the integrations team - implementation gurus at Release. The integration team enables Release’s growth by educating new and existing customers on the product and ensuring they are happy and successful in their experience with Release. We share our expertise with customers through demonstrations, blog posts, architectural reviews, and ongoing support.

We believe that a successful support engineer will use their time and learnings to automate their job and launch themselves into other engineering positions at the company.

“What would my day to day look like?”

  • Interfacing with clients around issues they are facing, reproducing those issues and working with an Integration Engineer to solve it
  • Respond to customer requests, answering questions and building out documentation and knowledge base articles for a variety of technology
  • Interface with our customers and respond to their requests while continuing to educate users on our platform
  • Dive into client issues, reproducing them and helping to drive them to solution
  • Build out documentation, blog posts, and our internal knowledge base
  • Drive product conversations based on the needs of our customers and their problems learned during your interactions with them
  • Help to improve the customer onboarding experience
  • Internal tooling, support automation (slack bot, cli)

About You

  • Motivated, detail oriented, and have a desire to continuously learn
  • A self-starter, willing and able to take on hard problems and work both autonomously and as part of a team
  • A powerful sense of pragmatism to figure out what needs to be done right versus right now
  • Curiosity about technology and a desire to use it to solve problems
  • An openness to feedback and more than just the spelling skills to know that there’s no I in Team
  • An appreciation of repeatability, resilience, observability, and operational simplicity
  • A tinkerer, with experience programming and a working knowledge of linux
  • Someone who wants to work in a fast paced environment
  • Experience deploying and maintaining software
  • Proficient in at least one programming language
  • Comfortable with command line utilities

Why you should join Release

Every company that is building software has to manage environments. This is time consuming and takes away from building things customers want. Most companies have one or few staging environments that become bottlenecks as code must run in staging before releasing to production. Applications are also getting more and more complex and development is getting harder to do on your laptop. Release solves these problems by making repeatable environments for every developer on every Pull Request.

Team Size:4
Location:Los Angeles, CA
David Giffin
David Giffin
Erik Landerholm
Erik Landerholm
Tommy McClung
Tommy McClung