Resolve

VR meetings for operations, maintenance and construction teams.

Operations and Support Specialist at Resolve

0.01% - 0.02%
Location
Remote
Job Type
Full-time
Experience
Any (new grads ok)
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Angel Alonso Say
Angel Alonso Say
CEO

About the role

The Operations and Support Specialist role works across Operations, Support, Sales, Implementation, and Engineering to assist all critical functions of Resolve’s business. This role will work closely with customers on a daily basis. As Resolve grows, whoever is in this role has the opportunity to evolve into managing teams in any of Resolve’s critical business functions. In this respect, this role offers tremendous flexibility in choosing how you’d like to grow within the company and your career.

Responsibilities:

  • Support Implementation and Sales with technical troubleshooting on anything from website issues to VR headset issues.
  • Help the Implementation team with logistics like shipping, scheduling, and setting up third party integrations with customers, such as Autodesk BIM 360.
  • Perform QA (quality assurance) on new software releases by testing it to make sure there are no bugs or issues before we release it.
  • Work with the engineering team to reproduce and track customer bugs.
  • Assist Operations with things like: generating customer contracts, generating invoices, following up with customers for payment, assisting with logistics for hiring, new employee onboarding and offboarding, paying vendors.
  • Assist Sales with the preparation of pilot deliverables, like surveys, user interviews, case studies, short video clips, etc.
  • Develop help documentation to address common issues.
  • Maintain client privacy and safeguard their data.

Qualifications:

  • Organized, data-driven, and detail-oriented.
  • Can pick up new technology fairly quickly.
  • Have a passion for helping people directly.
  • Are comfortable picking up the phone to help someone when they need it.
  • Are comfortable following up with people for information.
  • Can think on your feet and make the most of limited resources to ensure customer needs get addressed in a timely manner.
  • Have an interest in learning more about the design and construction process.
  • Have patience when communicating with those who have limited familiarity with technology.
  • Are a master at oral and written communication - especially when it comes to talking about technology.
  • Are a fundamentally good person with a good sense of humor and a team player.
  • Excited about immersive environments for the future of facility operations and construction.
  • Is interested in learning more about new business functions for the first time and working cross functionally.

Bonus:

  • You have experience with Intercom, Adobe Illustrator, Video Editing.
  • Experience in the facility operations, engineering or construction industry.
  • Working knowledge of 3D software. Could be industry specific like BIM 360, Navisworks, and Revit or other software like Blender, Maya, Unity, etc.

Why you should join Resolve

At Resolve we’re building the future of efficient communication using immersive technology like VR and AR. Resolve helps bridge the communication gap between people who operate buildings and those who design and build them. We've built the most robust application for reviewing industrial facilities on wireless VR devices like the Oculus Quest - our customers love it because it just works even with complex 3D building models.

From data centers to cutting-edge biopharma facilities, Resolve provides a collaborative virtual environment for operations & maintenance teams to review and interact with 3D building models at full scale - decreasing late stage changes during the construction process and delivering a safer, more easily operable building.

Our customers' facilities contain a multitude of systems spanning mechanical, electrical, structural, and architectural designs which require careful coordination and review to ensure construction is completed on time and within budget. To prevent rework and increased building maintenance costs, Resolve fixes the broken system of screen-sharing 3D models and 2D floorplans with the operations teams that inherit the building and, instead, gives them easy access to their 3D building models before concrete is poured.