Resquared

Marketing automation platform for selling to local businesses.

Customer Success Manager

$50k - $60k
Location
Remote
Job Type
Full-time
Experience
1+ years
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About the role

Who are we?

Resquared is a Y-Combinator company building the first marketing and sales platform for reaching local businesses. In the past year we graduated from YC, grew our revenue 10x, raised $3M, and scaled our team from 5 to 30+.

What problem are we solving?

Selling to small businesses is incredibly painful — so much so that selling door-to-door is still common practice. With Resquared, any industry that sells to local businesses (commercial real estate, insurance, marketing agencies) can get access to an exclusive database of small businesses in their region and contact hundreds of businesses in just a few clicks.

Who are you?

You're passionate about creating and fostering relationships and delivering value to clients. We're looking for someone who is excited about helping build a customer journey and implementing new strategies for our customers as they use Resquared. You'll hold onboardings, check-ins, quarterly reviews, but most importantly serve as a trusted advisor for our clients as they equip their toolbelt with this new software.

Responsibilities

  • Own a book of Resquared customers and prepare, implement, and execute strategic success plans to drive adoption, renewal, and expansion of said accounts.
  • Identify customer’s processes, goals, and expectations in onboarding. Customize and tailor customer journey as needed to meet clients’ needs
  • Help nurture and identify successes and wins for clients. Regularly collect information for sales/product team knowledge, case study and referral purposes, etc.
  • Foster and maintain working and personal relationships with clients, including both users and decision makers.
  • Receive client feedback/bug observations and collaborate with appropriate teams when necessary to make improvements

Compensations and Perks

  • $50-60k salary depending on prior experience
  • Monthly stipend for wellness and professional development
  • Unlimited PTO
  • Remote work
  • Potential opportunities to travel to tradeshows & to customers

Why you should join Resquared

Resquared is a marketing tool that makes it easy to sell to local businesses, with built-in lead data. Our current clients are in the commercial real estate industry, using Resquared to find small business tenants across thousands of retail properties in the U.S. and Canada.

Resquared
Founded:2019
Team Size:25
Location:Philadelphia, PA
Founders
Tyler Carlson
Tyler Carlson
Founder
Griffin Morris
Griffin Morris
Founder