Build internal tools fast.
WHY WE'RE LOOKING FOR YOU
In the last year we’ve grown our customer base over 5x and continued to enhance our product. As a result we have more customer questions, feedback, and tickets coming in than ever before. As we continue to grow, we’re adding more customer-centric support engineers to help our customers build the systems and tools they need to run their business.
WHAT YOU'LL DO
Working in Support at Retool you’ll communicate with customers of all sizes over many channels including chat, Slack, our community forum, and video calls. You’ll help answer their more difficult product questions, troubleshoot connecting to many kinds of databases or APIs, and brainstorm app structure and best practices. Often this will mean researching new topics and reporting back to the customer on the best approach to achieve their goals.
WHO YOU'LL WORK WITH
You’ll work with support engineers and software engineers to diagnose, troubleshoot, and solve customer problems. You’ll also help train new Retoolers on supporting our users. Support is a small team today, but rapidly expanding to match our customer growth.
You’ll be joining a broader team of Retoolers who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and partake in some occasional-but-well-intentioned sarcasm. If this sounds like you, we’d love to hear from you!
IN THIS ROLE, YOU'LL:
THE SKILLSET YOU'LL BRING:
Retool is a fast way of building internal tools through our low-code drag-and-drop platform. We were founded in 2017 and graduated from YC the same year. Our Series A was led by Sequoia and we're backed by Daniel Gross (whose company is right upstairs from us!), John and Patrick Collison of Stripe, and Elad Gil, among others.
Retool's a fast way of building internal tools (to manage deliveries, for customer support, etc.). We just hit profitability, have raised money from some great investors, including John + Patrick Collison (Stripe), Elad Gil (Color), Nat Friedman (Github), Greg Brockman (OpenAI), etc. We're looking to scale our engineering team from 15 people to around 25 this year.
Our thesis is that all internal tools have the same building blocks (tables, textinputs, dropdowns, etc.). So Retool gives you those building blocks, which you can combine and compose to make any sort of internal tool you might want. That's a lot faster than writing the same custom code, over and over again. Here's a 3 minute demo.
Our actual goal - though - is to build the future of programming. We think building boring, internal enterprise apps represents most of programming. And if you can make building these boring things a lot faster, you have a good shot at becoming what "comes after programming languages".