REVER
Changing the way people buy by giving superpowers to shoppers
Customer Operations
About the role
About REVER:
We receive any product in 24h anywhere on the planet, but... Why can't we also return & get refunded just as quickly? REVER is born to change how the world buys by giving superpowers to shoppers, because returning should be as easy as buying. After being backed by YCombinator, market leading VCs and top founders from unicorns in Europe, we are now in a product-market fit phase with very ambitious growth & expansion targets.
Description:
(This is an Internship position)** You'll play a crucial role in our day-to-day operations, exceed performance targets, and be part of a high-talented team with an ambitious mission. Help us ensure customer satisfaction while actively participating in defining our product to solve their needs.
You will:
- Monitor customer satisfaction levels and take steps to address any negative feedback or concerns
- Have an input and be involved in the product definition process to solve customer needs
- Support day-to-day business operations, managing client relationships and handling customer inquiries.
- Stay updated on the company's products, services to provide accurate and complete customer service
- Exceed performance targets, such as response times, resolution rates, and customer satisfaction scores
- Provide high-quality customer service
- Be part of a high talented team with an ambitious mission
- The ability to grow internally
You have:
- Excellent communication skills in Spanish and English
- Young professional or recently graduated;
- Ready to engage yourself 100% in this adventure;
- Ability to solve problems and make quick and effective decisions
- You are a team player who inspires trust, are ready to take the initiative, and is distinguished by a customer-satisfaction-driven attitude;
- You are interested in a start-up environment, you are proactive and ready to share your ideas to improve our services.
Why should you join us?
- Be part of a fast-growing scale-up with a lot of potential, a job full of challenges, and professional growth;
- Great and young environment
- Potential to grow internally
About REVER
REVER is changing how the world buys by giving superpowers to shoppers. Now, obsessed on bringing frictionless, superfast and sustainable returns to everyone, anytime, anywhere. Because returning should be as easy as buying.
We are a startup with startup ways. We're funded, we're expanding and we are looking for superstars who share our dream and join us in making it a reality. This is who we are, straight to the point. We have ambitious goals and that’s why we also party hard when we hit them! ;-) Come join us, it’s going to be a hell of a ride!
