Rinsed

Software to run car washes moving to a monthly subscription model

Founding Customer Success Manager

$70k - $110k / 0.05% - 0.25%
Location
New York, NY
Job Type
Full-time
Experience
3+ years
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Austin Esecson
Austin Esecson
Founder

About the role

A Day in the Life

We are seeking a detail oriented, self-motivated candidate who is excited to work at a fast-growing startup.

As the Customer Success Manager, you will onboard, engage, and retain our customers to get the most value out of the Rinsed platform. You will manage the entire customer journey through onboarding and post-onboarding. You are responsible for ensuring that Rinsed customers realize the value of Rinsed tools and feel loved. A typical day for this position at Rinsed includes the following:

  • Own the customer journey from the onboarding onward
  • Become an expert on the Rinsed application and continue to drive adoption through continued proactive outreach
  • Advise clients on car wash CRM & e-commerce best practices
  • Gather product feedback and share it with relevant internal teams
  • Triage and troubleshoot at-risk accounts and manage escalations as needed
  • Assist with Customer Support requests in high volume times
  • Most importantly, bring your energy and have fun!

About You

You are a detail-oriented, team player who has empathy for the customer and takes pride in helping them get the best possible value out of the Rinsed platform. You care deeply about the success of each customer, their clients, and your teammates. You are passionate about solving the needs of your customer and helping R&D teams become more effective based on customer feedback.

You bring the following experience and expertise:

  • You have a Bachelor’s degree or equivalent work experience, with 3+ years of experience working in Account Management, Customer Success, Customer Support, Implementation, or a relevant role
  • You have experience in a SaaS Environment
  • You are a multi-tasker and self-starter, with strong time management and prioritization skills
  • You are passionate about building processes and navigating an ambiguous startup environment
  • You have proven experience to help you navigate through difficult client conversations and come to a satisfactory resolution
  • You have strong presentation skills and credibility with audiences of all levels Being coachable, taking extreme ownership, and trusting the process

Our Investment in You

  • By joining as one of our early team members, there is enormous opportunity ahead for you to have an outsized impact and shape the future of Rinsed in this role.
  • Competitive salary and benefits including unlimited PTO, health / dental / vision insurance and more.
  • Work closely with our founders and leadership team to drive strategy and execute key initiatives.
  • An incredible team with a great blend of hustle, productivity and fun

Rinsed embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status

Why you should join Rinsed

We are building software to run the $15bn Car Wash industry.

We're a B2B SaaS company, providing car washes with all the tools they need to transition to a subscription model. Modern car washes are fully-automated tunnels that can wash over 200 cars / hr and they are moving from selling single washes to all-you-can-wash subscriptions. We are giving this $15bn underserved market the tools to manage and grow their subscription revenue.

We are a small team, just raised our Series A from Founder's Fund and Bedrock Capital and are currently installed at over 800 car washes nationally helping to manage more than 2 million car wash memberships. What we've built so far is just the beginning. Get to be part of the founding DNA of building a great product, a great culture, and a great company.

Fast facts

  • 200 million people get their car washed professionally every year in the US
  • A subscriber is ~8x more profitable for a car wash then a one-off customer
Rinsed
Founded:2019
Team Size:15
Location:New York
Founders
Austin Esecson
Austin Esecson
Founder
Nic Hippenmeyer
Nic Hippenmeyer
Founder
Sam Logan
Sam Logan
Founder