Software to run car washes moving to a monthly subscription model
We are seeking a detail oriented, self-motivated candidate who is excited to work at a fast-growing startup.
As the Customer Support Associate, you will onboard, engage, and retain our customers to get the most value out of the Rinsed platform. You will take ownership of the entire customer journey through onboarding and post-onboarding. You are responsible for ensuring that Rinsed customers realize the value of Rinsed tools and feel loved. A typical day for this position at Rinsed includes the following:
You are a driven, detail-oriented, team player who has empathy for the customer and takes pride in helping them get the best possible value out of the Rinsed platform. You care deeply about the success of each customer, their clients, and your teammates. You are passionate about learning and growing in a fast paced environment.
You bring the following experience and expertise:
Rinsed embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status
We're a B2B SaaS company, providing car washes with all the tools they need to transition to a subscription model. Modern car washes are fully-automated tunnels that can wash over 200 cars / hr and they are moving from selling single washes to all-you-can-wash subscriptions. We are giving this $15bn underserved market the tools to manage and grow their subscription revenue.
We are a small team, just raised our Series A from Founder's Fund and Bedrock Capital and are currently installed at over 800 car washes nationally helping to manage more than 2 million car wash memberships. What we've built so far is just the beginning. Get to be part of the founding DNA of building a great product, a great culture, and a great company.